Carmen S Zwj

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Verified Reviewer

Does not cover grays

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eSalon - Does not cover grays
I followed the instructions to a T plus I left the color on the roots an extra 5 minutes. The smell was awful and it did not cover the roots. Do not buy this product.
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Preferred solution: Full refund

Mary R Zla

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Verified Buyer
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Verified Reviewer

Fantastic company, gorgeous results! NOT a complaint!!!

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eSalon - Fantastic company, gorgeous results! NOT a complaint!!!
eSalon - Fantastic company, gorgeous results! NOT a complaint!!! - Image 2

E-Salon has been my go-to for fantastic hair long before the Pandemic. It's been a game-changer, especially considering the exorbitant salon costs and frequent appointments I used to endure.

Their professional-grade products, accompanied by detailed instructions and support, have truly transformed my routine.

One impressive feature was the toning mask included in my highlights kit, which not only prevents brassy tones but also doubles as a post-highlight conditioner. Even my colorist was amazed when I mentioned it! The compliments I receive on my color are constant, and it always surprises people when I reveal that I do it myself.

The support from my e-Salon colorist has been exceptional; I can ask questions and receive detailed email responses, even with her direct phone number for more personal discussions.

Their proactive approach, like calling to confirm orders that might overlap or helping me adjust my auto-ship frequencies, has made the experience incredibly smooth. Plus, temporarily un-enrolling and re-starting is hassle-free since my information is securely stored in my account.

I can't sing enough praises for e-Salon - they've earned in me, a customer for life!

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Pros:
  • Fantastic results
  • Read my full review
  • Great company

Preferred solution: I want people to have a balanced set of reviews. It's easy to complain, and more people complain than compliment. Read about both sides before you decide anything! Disinformation is dangerous!

User's recommendation: Don't believe everything you read!

Caitlin R Qwi

Subscription cancellation

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Nobody has gotten back to me about cancelling my subscription. I return to sender my hair products and Im still being charged. I need a call back ASAP to avoid legal action. 845-913-**** creichert926@***.com
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Preferred solution: My subscription cancelled and refunded for the products o sent back

User's recommendation: If this gets cleared up ASAP I would refer

Sarah W Okb

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Verified Reviewer

Hair broken off, smell unbearable

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I used e salon before in lockdown and it was OK.

I couldn't afford to go to the salon to get it done.

I was really disappointed this time, the smell of Ammonia was unbearable and I have just been to my normal salon to get it cut, I am trying to grown it and have always had thick healthy hair.

My hairdresser asked what I had used on my hair since my last visit in November, she said my ends and layers had broken, because the colour. I am heartbroken , she gad to cut about 3 inches off the length.

I have to start growing again, I also cannot colour it on the ends, just my roots, which I will get it done professionally.

I am an ex hairdresser, so I know what to use on my hair, products etc, I am always worrying about the condition and use olaplex as a treatment and redken, and get a trim regularly. so I am really angry and upset

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Loss:
$32
Pros:
  • Cheaper products
Cons:
  • Bad for hair

Preferred solution: Full refund

User's recommendation: Be careful when using this service colours

Anonymous
map-marker Kansas City, Missouri

Problem with color CONTAINER

I got no response to my message of March 5, 2024. My complaint was I have 3 deliveries where I could not open the color bottle. I had to use a butcher knife to poke *** in bottom twice. This resulted in loss of some of the color causing color of my hair to be different. U requested credit for 3 deliveries of defective bottles. I can return 2 bottles if you wish. I will cancel account if I dont hear from you. Have been happy customer since 2015.
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Maria C Plp

Dissatisfied

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Color does not cover my gray. I tried leaving it on longer it was suggested that I use a darker color, that wouldn't work for me.
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Pros:
  • Quality and ease of use of products
Cons:
  • Does not cover gray for me

User's recommendation: Maybe

Brigitte L Qzz

To cancel my upcoming shipment

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No complaint at all, just have the next two shipments on hand as I have been abroad. Customer service was perfect.
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Pros:
  • Like the products and service
Cons:
  • Non

Preferred solution: Not asking for anything, satisfied with your customer service

User's recommendation: Even mentioned it to my hairdresser who did not beleave that I do the color myself

Jeison Znw

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Verified Reviewer

Omg my hair loss is devastating.

I fell for the packaging at CVS and I love that it was ammonia freight. Its the worst mistake I ever made. I thought the color looked good at first but next thing you know I was finding a ton of hair in the drain I was starting to freak out until finally I realized I had pretty much gone bald on one side of my head underneath my longer hairs Ive always had really thick, beautiful hair. I am freaking out Ive tried everything. I dont know what to do to fix this. Is there a class action lawsuit we could start?
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Loss:
$15
Cons:
  • Devastating hair loss

Preferred solution: My hair back I couldn’t care less about the money I want to do something to warn people

User's recommendation: Warning! Hair loss!

Anonymous
map-marker Camarillo, California

Returning unopened product & reordering new color

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eSalon - Returning unopened product & reordering new color
The woman who answered phone could be more helpful & friendly. Couldnt work things out and requested her supervisor to call me back. Got connected to a Colorist who was helpful & not only got help I needed in selecting a new color, but purchased extra product in shampoos & conditioners. She was very knowledgeablename was Samantha.
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User's recommendation: Love your products & would recommend

Aslan Xzm

I need to cancel my order

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Trying to cancel. They send you to ask expert and charge $47.00 a month! ..what a scam! Can never get to a person unless you pay! Ill call my credit card company!
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Pros:
  • Go away
Anonymous
map-marker New Braunfels, Texas

Cause I'm teed off

I was shipped another customers hair color, OR it could have been my color with somebody elses name on it. Since I didnt open it, I can return it free of postage and they are to expedite my hair color formula as a courtesy. Just hope I receive it at least three days before Christmas.
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User's recommendation: I’ve been using esalon for about three years and I highly recommend them. Now Florida

Orlan Kqt

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Verified Reviewer
| map-marker Saint Marys, Georgia

I don’t want anymore.. my head are itchy

Hi, I am been trying to cancel my order for last few months and I did say dont want any more that red color, dark brown color I dont want anymore please cancel
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User's recommendation: If you don’t cancel my order and give my money back, no recommendation,

Orlan Kqt

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Verified Reviewer
| map-marker Saint Marys, Georgia

Don’t want anymore

First was $10 then I saw that you guys charging me $33 and some change that was quite shocking I dont like those kind of surprises
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User's recommendation: Please cancel then I will recommended

Cindy D Tfl

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Verified Reviewer

Different color

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Im a 64 women who instead of covering up my grey I want to work with my grey. I have dark brown hair but I dont want to go thru a bleaching process to achieve the silver/light grey tones. My thought and question is; does eSalons provide darker grey colors like smoky or charcoal greys (not like a black)? The ones that I have found doesnt recommend putting on darker hair and the darker greys have a color to them like blue, mauve or violet. I really want to try a Smokey grey darker color
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Pros:
  • Fresh color

Preferred solution: To try a different color other than is given thru the survey - I would like to be a customer!

Anonymous
map-marker Rutland, Vermont

Sent Wrong Color

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I ordered a Light red gold color and someone there decided to change the color to a medium brown with a hint of gold , without asking me .

They did send an email after they had already shipped it . I called them when I got the email and told them I did not want a dark brow color .

The colorist said she would resend it with the color I had ordered. I never received it . So I was stuck with what they actually sent . Against my better judgement , I used it .

Ugh !!!

My hair went from light redish gold to dark brown . I hate it !!! I have had red hair for almost 30 years and now I have to wait for it to grow out and fade out for several months to get it back to red .

My hair is very fine and fragile so over processing ( color removal or bleaching ) is NOT an option . So I am stuck with brown hair !

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User's recommendation: Ask FIRST before you make a decision abt color for someone you dont know anything about !

1 comment
Guest

Email is with Microsoft can’t send or receive email they get rejected by google because the account seams to be blocked , how do I access google for help with that

Taylor P Pvd

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Verified Reviewer

Absolutely unacceptable

I have cancelled my subscription several months ago - and I keep getting a color shipment! I have tried calling and cant get through! Please cancel my subscription! Taylor Page tlpage814@***.com
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Preferred solution: For e salon to cancel my subscription from a couple of months ago

User's recommendation: Got nothing favorable to say

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