Cannot wash out the sludge in my hair. I just did my roots!! What a disaster!!!
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1 comment
Anonymous
#1690959

That sludge you call it takes several washings but it does come out. I found that weird but my color has lasted!! I am happy with the outcome.

Review
#1524690 Review #1524690 is a subjective opinion of poster.
1.0
Details
Monstous reaction from eSalon hair dye

Update by user Apr 10, 2018

Typo...word is MONSTROUS. But HIDEOUS would also suffice.

I wish I could laugh about this but even now I cannot believe this picture and I have so many more some worse he would be so mad if he knew I posted this.

It was very embarrassing for him. A tall, strong,...

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8 comments
Anonymous
#1766595

What a terrible experience. The oozing description suggests that the scalp was burnt by the alkaline chemicals used to open the hair follicle, rather than an allergic reaction.

A vinegar rinse will balance the PH and stop the burning. If the instructions were followed, then it is possible the product was bad. I am surprised a medical professional would state that there was no real treatment without physically seeing the patient. FYI to those reading this: If you or anyone you know experiences a problem from the use of a hair coloring, bleaching, or relaxing product that can’t be solved with a vinegar rinse, it is important to immediately visit an MD, urgent care clinic, or even ER (depending on type and severity of symptoms).

Most urgent care places only charge $50-$100 which is worth every penny if it means mitigating the damage to your hair and skin and averting days of misery. Additionally, a seasoned hair colorist will be able to help you correct and repair your damaged hair. Check the credentials! Furthermore, if the damages are particularly egregious, there are legal remedies available to consumers (albeit products liability cases are often harder to win as they require proving a product is defective).

If such an instance arises, be sure to seek medical treatment, save the product for analysis, and consult an attorney.

There are also state consumer protection agencies and private consumer advocate organizations that may be willing to help. (Disclaimer: my comments are not intended as medical or legal advice).

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Review
#1230272 Review #1230272 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
I have had long luscious hair my whole life. I used to get my hair professionally colored for years with good results. I wanted to save money so I used esalon for 2 years. The first 1 1/2 was good. Then something changed. I was losing tons of hair. It became like...
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4 comments
Anonymous
#1516557

I'm dealing with the same issue! That's why I came to look at the reviews!

I've been using it for about 6 months and my hair is thinning drastically and what is still there feels like srraw! I'm going to cancel my membership!

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Review
#1133158 Review #1133158 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

I don’t want the product | eSalon review

I’m uncomfortable coloring my own hair due to physical limitations. I like your company, the communication, support and it’s obviously a great savings over salon visits. I’m just not able to do it myself.
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Review
#1530149 Review #1530149 is a subjective opinion of poster.
2.7
Details
I've honestly had better/healthier results with boxed dyes I regretfully give this review as I was very excited and hopeful to try esalon. The deliverance of the supplies and packaging/display was great. The colorist accepting my color requests and modifying...
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1 comment
Anonymous
#1565583

Just used for first time and my hair feels sticky and waxy ??Wont wash out.Help!

Review
#1207429 Review #1207429 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
3.1
Details
I don't know what happened to my hair, but upon rinsing, the pproduct felt like gummy, STICKY WAX!! I can't get it out!! I couldn't even get it off of my hands?! What do I do????
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7 comments
Anonymous
#1528866

I have the same problem with excessively gummy hair. eSalon has been responsive but they only sent me another order that left my hair even gummier than the first.

I washed it three times the first day and twice the second day and its still really gummy on the lengths (my hair is waist length.) I'll try the backing soda but have little hope that this will work.

Why do thy keep producing a product that is so sub-par? The old formulation was terrific.

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Review
#1238573 Review #1238573 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Greasy | eSalon review from Grand Rapids, Michigan

2.8
Details
I love the color but my hair gets so greasy from this product and it takes weeks to get back to normal. This was my second time using it and im not happy
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Review
#1452879 Review #1452879 is a subjective opinion of poster.
Product
Esalon Hair Dye
1.0
Details
Esalon Hair Color Review
Beware. I ordered and loved my color. 6 weeks later I dyed my hair again and still love the color. But now 3 weeks later, a big clump of my hair on the top of my head came out. About the size of a 50 cent piece. I am devastated. Someone needs to start a class action...
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3 comments
Anonymous
#1299126

This is THE WORST product I have ever used!! Left my hair dull and waxy.

I sure hope I don't end up losing my hair like you did.

Horrible horrible product. My hair won't even DRY with a hairdryer because of the waxy film!

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Review
#1013053 Review #1013053 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
1.0
Details
I have been coloring my hair using store bought color and it always was nice and soft next day. I used your hair color last night and now it feels like a bale of hay on my head. Never again. Ever. Don"t use this if you have any breathing problems either. The smell is...
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Review
#1295410 Review #1295410 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Great | eSalon review

5.0
Details
Hi...I just did a google search for esalon contact number on my phone. I didn’t realize this was the “pissed consumer” number. I just had a few questions about my upcoming order and a credit that wasn’t added to my account. I was not pissed :) The agent who took care of me was wonderful. Thank you.
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Review
#1475691 Review #1475691 is a subjective opinion of poster.