filters
state:
Show
city:
Show
product:
Show
Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
Read more
Anonymous
Anonymous

That happened to me also. They just charged my card and there was no phone number on the charge to call them. Had credit card company call them. They issued me a credit.

1.0
#782285
I keep reading over and over again in these reviews how most of you chatted with your color specialist??? What color specialist? You mean you actually got a live person? I ordered 4 days ago and absolutely nothing! Nothing except they charged me the moment I ordered! I...
Read more
Anonymous
Anonymous

Did you ever think maybe it takes longer than 4 days to get your FIRST order????

Anonymous
Anonymous

It took a couple of weeks for it to be delivered.

#770165
eSalon - I use to love the color
eSalon - I use to love the color
eSalon - I use to love the color
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
Read more
eSalon
eSalon
eSalon Verified Representative

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard...

2.7
I didn't like
  • Service
#1017797

eSalon - Flatted curls

eSalon
#1128540
Used esalon for about a year, love the actual color as it covered grays well. I'm pretty sure by this point that it has damaged my hair. My hair was around a 3c/3b curl before I started using them, now it is stick straight. I can get it to curl when wet as soon as it dries it is flat,v straight and looks very damaged. I've never had straight hair. Guess I'll have to grow it out....
Comment
Show

eSalon - Wax. Pure wax.

eSalon
#1078171
2.0
Details
The color is only so so. But the conditioner given to use after it's so waxy no amount of rinsing helps. I had to wash my hair just to get it out. Will not be ordering again.
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

eSalon - Don't like my colour

eSalon
#1044326
Have you got a UK phone number
Comment
Show
eSalon - Shampoo Review
1/1

eSalon - Shampoo Review

eSalon
#1019504
4.7
Details
I absolutely prefer paying e salon prices...i was blown away with everything in the package...i had everything i needed all in one box...and the shampoo and conditioner smells great...it also came on time.. Great product.. Thanks
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
A year ago I would have highly encouraged anyone to try this service. That is no longer the case. Esalon has changed something in their formulation and the color is near impossible to wash out. I have been using their service for years, I know how to use their product,...
Read more
Anonymous
NashvilleNikki

Same thing happened to me. Thick globs at the roots, felt like my hair had melted and I freaked out. Had to wash twice with my own shampoo to get it out. Hair looked like limp...

eSalon
eSalon
eSalon Verified Representative

Thank you for your feedback regarding our hair color. We are terribly sorry to hear that you have had a difficult time removing the color from your hair of late and have sent...

4.0
I liked
  • Original formulation
I didn't like
  • Current formulation
#1084440
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
Read more
ConsumerFMD
***sumerFMD

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience...

eSalon
eSalon
eSalon Verified Representative

We’re sorry that the gray coverage did not meet your expectations. We’ve reached out to you via private message and hope to hear from you soon.

1.8
#1038145
I'll never use this product again. Shortly after applying, my hair started getting hot and the dye started to drip, a lot. It dripped so much I had to stand over a sink. It took FOREVER to run clear and was super gummy and hard and clumped together I couldn't push my...
Read more
Anonymous
Anonymous

That happened to me too. I feel like when I went to go rinse it out it turned so waxy and I had to scrub my scalp to get it out. It was so gross! I've been using all kinds of ...

Anonymous
lisa

i have just dyed my hair and wont be ordering product again had t rinse twice my hair feels horrid sticky and hard.x

#987850
I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the...
Read more
1.0
I didn't like
  • I did not like service from color team
#756973

Featured

I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
Read more
eSalon
eSalon
eSalon Verified Representative

Hi Kate,Were so sorry to hear about your recent hair color experience and can understand how stressful this situation must be for you. Many factors can contribute to hair lo...

1.0
I didn't like
  • Product and customer service
#1070711
Unhappy customer- BAD MIX! The first two mix were fine no problem with the hair color. The last mix was awful. After trying to rinse the application out of my hair the product did not come off. It turned muddy and sticky. It felt like muddy wax in my hair. I couldn't...
Read more
Anonymous
Liinda

The tar-like substance that was this dye is not suited as hair color. It is destructive and requires endless labor to begin to remove.

eSalon
eSalon
eSalon Verified Representative

We are truly sorry that your most recent hair color experience was different than your first two orders. We can understand how the waxy feeling caused by residual color left ...

#1042264

Contact eSalon

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
More
I have been coloring my hair since I was 15 and am now 45. I've used MANY products over the years and none of them had the chemical reaction like esalon did on my hair. I followed the directions as explained to the T and made it to the rinse stage. I applied some water...
Read more
Anonymous
Jennifer

I also used E Salon's crappy products. My hair has felt incredibly dry and I have been losing massive amounts of hair since using it ( which has been a month ago now). No fa...

eSalon
eSalon
eSalon Verified Representative

Were very sorry that it was so difficult to remove the color from your hair and thank you for bringing your experience to our attention. Our gel color is crafted from highly ...

1.8
#1077725