hair color hair color hair dye customer order customer service service salon dye
1.9
Details
The color was NOT WHAT I CHOSE - eSalon review
The color was NOT WHAT I CHOSE - eSalon review
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

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Review
#1304480 Review #1304480 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Not as described/ advertised
2.7
Details
I use to love the color - eSalon review
I use to love the color - eSalon review
I use to love the color - eSalon review
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
Evy
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

Review
#1017797 Review #1017797 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • On Line Hair Color

My first order and experience | eSalon review from Poway, California

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
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Review
#1595847 Review #1595847 is a subjective opinion of poster.
1.0
Details
I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
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8 comments
Anonymous
#1618269

@Kate257 Are you dumb ? It's Monica@Esalon.com , it's obviously not going to be directlyatmonica@esalon.com ...

Even Stevie Wonder could have "seen" that one . Dunce !

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Featured
Review
#1070711 Review #1070711 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Product and customer service
Reason of review
Bad quality
Preferred solution
Law suit
Tags
  • hair loss
  • On Line Hair Color
  • hair color
  • Made For You
2.8
Details
I've used eSalon twice. The first time I was very happy with the product and the color, especially the grey coverage. Unfortunately, after the second use I have experienced substantial hair loss. I followed the directions exactly, only applied it for 30 minutes as...
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15 comments
Anonymous
#1811699

I saw my doctor for hair loss following use of my Ecolor subscription. I never dreamed it could be related, but this is the ONLY change I have made. Praying that it resolves itself after discontinuing their products.

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Review
#1032250 Review #1032250 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Quick delivery
  • Grey coverage
Cons
  • Loss of hair
  • Texture of hair after second application
  • Waxy texture in my hair
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • hair loss
Colored hair. horribly gummed up, sticky, could not comb through it. called E-salon. informed their gel formula will do this to some customers. after 4 trips to sallys beauty supply, numerous calls to E-salon, clarify shampoo, clarify masque, deep conditioner bagged on...
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3 comments
Anonymous
#1569695

If you bought this product and it ruined your hair ..SUE THEM!

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Review
#1215768 Review #1215768 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
Loss
$250

Horrible | eSalon review from El Segundo, California

1.0
Details
Do not order from them! Their products are no better than Revlon, but cost triple. They used to be good, but they have cheapened up their products; I suppose to pay for the packaging changes they make every other month. Then when I call them on how runny their shampoo is, they tell me it's because it is 11 mos old and then refuse to honor their ONE YEAR warranty! Shampoo does not go bad. And mine is not bad, it's just watered down, but they refuse to do a thing. And this is all after I've been a faithful customer with them for TEN years! Unbelievable.
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Review
#1445094 Review #1445094 is a subjective opinion of poster.
Product
Esalon Shampoo
Cons
  • Products nor their customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
4.9
Details
Love the product so far people need to remember if your going from brown to blonde a salon trip is what you need. This color company in my opinion is for people that want to cover grey, keep roots at bay or change the color of current color a level or two. it is not...
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Review
#1204089 Review #1204089 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Good quality

I feel there was a change in the formula also. I was very pl | eSalon review from El Segundo, California

4.8
Details
I was very pleased @ first, but the last three times I used the product it felt like I applied ink to my hair. I had to wash my hair twice and after drying it still felt greasy. 3 weeks later... my roots were fading. Received new box yesterday and want to send it back. Need return label.
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Review
#1329192 Review #1329192 is a subjective opinion of poster.

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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Latest Question

eSalon Questions
4.2
Details
I have recently joined the autoship program with eSalon. I have used the product and was pleased with the results. I also ordered a keratin gloss product and I liked that as well. I have read a lot of negative reviews on here, which is alarming. I realize situations...
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3 comments
Evy
#1281941

Hi Sherry - Thank you for taking the time to share your feedback. While we’re happy that you love our product and that the second formulation matched perfectly. We look forward to crafting your next custom color.

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Review
#992891 Review #992891 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Product results and packaging
Cons
  • Uncertainty if certain ingredients may be in my product
Reason of review
Good quality