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hair color hair color hair dye order customer customer service service salon dye
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2.0
Details
Horrible, gummy mess, though I followed all instructions. Phone rep sweetly sympathetic and no help at all. She made it sound like it was somehow my fault, not a product fault. The other negative reviews on this site. Are me feel lucky I did not damage my hair further....
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1 comment
Evy
#1381907

We’re terribly sorry to hear that you had to shampoo your hair several times to remove the color and if we appeared unhelpful. We understand this was a stressful situation for you, especially since you wanted to look your best for your family reunion.

Sometimes our highly pigmented professional-grade gel color can feel heavy if not totally washed out per the Personalized Instructions. If this happens, it may require a little bit more shampooing than other color. A nice, vigorous head massage before rinsing the color out usually does the trick.

We’d like to help in any way we can and follow up with you.

Please email your full name, zip code and email address used to create your eSalon account to help@esalon.com with ATTN DIrector of Customer Service in the Subject Line. We hope to hear from you soon.

ID
#1116475 Review #1116475 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Cons
  • Disgusting waxy muck in my hair
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
1.0
Details
I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
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11 comments
Anonymous
#1869496

My hair is falling off in chunks I dont even know what to do but cry over it. I had no idea this product was going to have my hair fall out the way it has.

Everyday has gotten worse.

I have not even blow dried my hair . This has never happened to me before.

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Featured
ID
#1070711 Review #1070711 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Cons
  • Product and customer service
Reason of review
Bad quality
Preferred solution
Law suit
3.2
Details
Good customer service customizing hair color. Pleased with packaging. HOWEVER --After first try, seemed okay, but product difficult to clean from hair. Left waxy, heavy residue. Thought it was just me or an "off" batch. Auto-ship stayed on. Tried it a second time. Same...
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1 comment
Evy
#1343181

Thank you for sharing your feedback. We are glad to hear that you were pleased with our customer service and packaging.

We would like to extend our apologies for the difficult time removing the color from your hair. Our gel color is crafted from highly pigmented professional-grade dyes, which can leave a residue if not rinsed out completely per your Personalized Instructions. Fortunately, the residual color can be removed by bringing any leftover hair color in your bottle or bowl, filling it with water and mixing it together. After tilting your head back, pour the mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing.

This will seriously help to loosen any residual color and prevent staining on your scalp.

If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.We do have a 100% satisfaction guarantee and always want our clients to feel great about their hair color. Please dont hesitate to email us at help@esalon.com with your name and account information and we will be happy to help you any way we can.Again, we truly apologize for any inconvenience and hope to hear from you.

ID
#1064335 Review #1064335 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
3.0
Details
I liked esalon when I first tried it out but the customer service turnaround was terrible. I like to stick with the same person with my hair just as I would at a salon but every time I ordered it was someone new who didn't know my history and told me something...
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1 comment
Evy
#1331974

We’re deeply sorry to hear that your customer service and hair color experience was less than satisfactory. eSalon takes customer satisfaction very seriously and is truly committed to delivering a great client experience.

Since you were not 100% satisfied with your color, we'll gladly provide you with a complimentary reformulation or a refund, per our Satisfaction Guarantee.

Please email help@esalon.com with your name and account information with “Attn: Monica D. Higgins” in the subject line so we can assist you further.

ID
#1049736 Review #1049736 is a subjective opinion of poster.
Location
Culver City, California
Service
Esalon Customer Care
Cons
  • Color did not last and cover greys well
Reason of review
Poor customer service
Preferred solution
Buying another store brand
2.8
Details
I've used eSalon twice. The first time I was very happy with the product and the color, especially the grey coverage. Unfortunately, after the second use I have experienced substantial hair loss. I followed the directions exactly, only applied it for 30 minutes as...
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19 comments
Anonymous
#1870070

As everyone else states here....first application no problem....second application...didn't cover my grey and now I am dealing with a sore scalp and hair loss. I hope this truly stops. I will never use this product again and don't suggest anyone else does.

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ID
#1032250 Review #1032250 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Pros
  • Quick delivery
  • Grey coverage
Cons
  • Texture of hair after second application
  • Loss of hair
  • Waxy texture in my hair
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

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2.7
Details
eSalon - I use to love the color
eSalon - I use to love the color
eSalon - I use to love the color
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
Evy
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

ID
#1017797 Review #1017797 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
1.2
Details
This company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring. The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said...
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1 comment
Evy
#1282989

We sincerely apologize for your unhappy experience. Your feedback is deeply appreciated as it will help us improve the areas you’ve highlighted.

ID
#1002859 Review #1002859 is a subjective opinion of poster.
Location
Culver City, California
Cons
  • Too many bad things to enter in sm space
  • Read summary
Reason of review
Poor customer service
4.2
Details
I have recently joined the autoship program with eSalon. I have used the product and was pleased with the results. I also ordered a keratin gloss product and I liked that as well. I have read a lot of negative reviews on here, which is alarming. I realize situations...
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3 comments
Evy
#1281941

Hi Sherry - Thank you for taking the time to share your feedback. While we’re happy that you love our product and that the second formulation matched perfectly. We look forward to crafting your next custom color.

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ID
#992891 Review #992891 is a subjective opinion of poster.
Location
Culver City, California
Product
Esalon Hair Dye
Pros
  • Product results and packaging
Cons
  • Uncertainty if certain ingredients may be in my product
Reason of review
Good quality
1.0
Details
I am being charged for a product I have tried to cancel. I want to stop automatic monthly charges. How should I proceed? Need to cancel automatic payments urgently. How many times do I have to say this? I was lead to believe I had cancelled it but then a new charge...
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1 comment
Evy
#1273944

We’re sorry to hear your account was not cancelled when you tried to do so. We are unable to locate your eSalon profile since your review is not associated with your eSalon account. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday, 8:00 am – 5:00 pm, Pacific Time, Saturday, at your earliest convenience and we’d be happy to assist you.

ID
#992537 Review #992537 is a subjective opinion of poster.
Location
Culver City, California
Cons
  • Destroyed texture of my hair and curls
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

eSalon Products and Services Reviews

Product or Service Reviews
Hair Care  1.0 3
Shipping Service  3
Hair Dye  2.6 135
Shampoo  2.8 3
Subscription  1

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