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1.0
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I've washed my hair six times, including twice with dish soap, and I still can't get the product out of my hair. It's gummy, nasty, sticky and comes off on towels, paper towels, tissue. I called customer service, which was useless. Instead of a colorist coming on the...
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3 comments
Anonymous
#1311858

Same, it was the most gross hair dye I have ever used. Wish I would have read reviews before I tried it.

After I used it, I thought was it old?? Did this just happen to me?? Then I found this website and lo and behold I'm not the only one. And all the company says is to use clarifying shampoo???

What kind of lame excuse is that?? They also put me on auto-ship and charged my credit card with no prior authorization.

Which I also read is a problem for other customers. Horrible company!!!

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ID
#877083 Review #877083 is a subjective opinion of poster.
Location
Santa Barbara, California
Service
Esalon Customer Care
Cons
  • Customer service
  • Inability to remove color from my hair
  • Color remaining on my hair
Reason of review
Poor customer service
Preferred solution
Professional restoration at salon

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eSalon Products and Services Reviews

Product or Service Reviews
Hair Care  1.0 3
Shipping Service  3
Hair Dye  2.6 135
Shampoo  2.8 3
Subscription  1

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