I wanted to review on here because i found this site after id placed my order. I panicked & started to regret ordering after reading the reviews on here.
I have highlights growing out & wanted a block colur to cover grey, I have strong red pigments in my hair. eSalon left a message on my account to call them before they would process my order any further. I called them & we went through what I was trying to achieve, the colourist explained that I would not be able to cover the highlights with my preferred colour without it looking brassy. She offered a few other options which would have worked but we decided to really achieve what I wanted it was best to cancel my order and wait until my highlights have grown out.
My order included lots of extras and I cant praise eSalon enough for thinking more about customer satisfaction over a lost order. I will definitely be going back to order from them when im ready.
Product or Service Mentioned: Esalon Customer Care.
Reason of review: Good customer service.