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I ordered hair color from esalon and when I colored my hair, my hair was almost Black, I have medium brown hair. I called upset and was told I needed to go buy Color oops to remove hair color and they would send me a second color, Free of charge .

I recieved the new color , which said medium brown hair. I used the color oops on my hair and waited a week before recoloring my hair. However when I redone my hair with the readjusted color I was sent , it was just as the other color. I'm really upset at this point .

Now I have to use another box of color oops on my hair before I go back to the way I was coloring my hair. I have written to them and was sent an automatic response email.

At this point I will no longer do business with them, I'm done. Don't order from this company , it is not worth ruining your hair.

Reason of review: They sent me the same Dark Hair coloring - Twice and twice I hadto use color oops to remove..

Monetary Loss: $60.

Preferred solution: Full refund.

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It turned my hair black too! Had to do a color correction at a salon to the tune of $200 bucks because after 4 months I still had huge areas of black color that would not come out. Never again!

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