1.8
Details

Update by user Aug 09, 2019

nothing

Original review posted by user Aug 08, 2019

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...
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Review
#1617323 Review #1617323 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Poor customer service
Preferred solution
I want customers to know

Hair fell out | eSalon review

1.0
Details
I used this product and then I lost 10 inches of hair!
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Review
#1646657 Review #1646657 is a subjective opinion of poster.
Product
Esalon Hair Care
2.7
Details
I use to love the color - eSalon review
I use to love the color - eSalon review
I use to love the color - eSalon review
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
Evy
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

Review
#1017797 Review #1017797 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • On Line Hair Color

Never again I NEVER WOULD TRY THIS!WASTE OF MONEY! | eSalon review

1.0
Details
I did exactly what the directions said my hair turned out dry,brittle,heavy don't like the feeling.
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Review
#1543047 Review #1543047 is a subjective opinion of poster.
Product
Esalon Hair Dye

Cancel my order | eSalon review from Lafayette, Louisiana

5.0
Details
She was very kind and understanding. She pushed back my date and solved everything.
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Review
#1615683 Review #1615683 is a subjective opinion of poster.
Reason of review
Good customer service

My first order and experience | eSalon review from Poway, California

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
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Review
#1595847 Review #1595847 is a subjective opinion of poster.
1.0
Details
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
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2 comments
Abrahan
#1713173

My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all the residue out of my hair. It was really *** gross!

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Review
#1569740 Review #1569740 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
1.0
Details
I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
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8 comments
Anonymous
#1618269

@Kate257 Are you dumb ? It's Monica@Esalon.com , it's obviously not going to be directlyatmonica@esalon.com ...

Even Stevie Wonder could have "seen" that one . Dunce !

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Featured
Review
#1070711 Review #1070711 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Product and customer service
Reason of review
Bad quality
Preferred solution
Law suit
Tags
  • hair loss
  • On Line Hair Color
  • hair color
  • Made For You
2.8
Details
I've used eSalon twice. The first time I was very happy with the product and the color, especially the grey coverage. Unfortunately, after the second use I have experienced substantial hair loss. I followed the directions exactly, only applied it for 30 minutes as...
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14 comments
Anonymous
#1760289

Me too i kept thinking it was themedicine im on but my hairs falli g out and its thinner feels like i dont have much hair soim gonna stop this for now

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Review
#1032250 Review #1032250 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Grey coverage
  • Quick delivery
Cons
  • Waxy texture in my hair
  • Texture of hair after second application
  • Loss of hair
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • hair loss

Damaged my hair!!! | eSalon review

1.0
Details
WARNING DO NOT BUY THIS PRODUCT! Esalon Hair Dye DAMAGED my hair! This product left my hair DULL, BRITTLE and looking Frayed. I normally only cover my roots and always love the results of soft, shiny, healthy looking hair. I've used Aveda salon, Beauty supply and drug store hair dye and never experienced this kind of damage. When I shared this with the Esalon rep. they suggested it was my fault by suggesting it was from the last product I used. I REGRET buying Esalon!
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Review
#1478404 Review #1478404 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Damaged or defective
Loss
$200
Tags
  • Damage