eSalon
Reviews and Complaints
Resolved: YUK YUK YUK
Company responded fairly quickly and offered me a tip to get the product out (use baking soda!!!!! - I guess anything slightly abrasive would do).
It worked.
They also refunded my money. However, if this is what it takes to get the product out, it should be supplied as part of the pack.
- Packaging was nice
- Product
- Result
- Texture of hair after second application
Preferred solution: Full refund
Bad color
The color was NOT WHAT I CHOSE
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black.
I tried telling myself that maybe it just needs to dry, so I blow dry my hair and my hair is Most DEFINTLY BLACK! The color I ordered was a Dark BROWN with warm chocolate tones this color is no were even near that. I tried going out side hoping it will look better but NO ITS STILL LOOKS BLACK IN EVEN NATURAL LIGHT with the slightest hint of red that can only be seen if you really try looking but non the less IT IS BLACK NOT A BROWN SHADE! My hair was NOT porous or Ever bleached, so this color should have worked then if it was formulated the way I asked it to be.
I truly wanted to love esalon since it made my hair feel great but the color is not at all what I wanted, that’s the whole reason I wanted to try esalon was so I can actually have a color that turns out as it is described to be! My hair is just black now it makes looking like I’m lifeless and older than I really am , I truly am trying to calm myself down but every time I see my hair I just cant help but want to cry at myself because of how washed out I look now
Poor grey root coverage and hair fell out
I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments.
The product did a poor job of coloring my roots. Worse yet, my hair was excessively falling out when I combed it while it was wet, and when I used my regular brush to dry and style it. 3 weeks later I continue to have excessive hair loss when I brush, and I am concerned I'm going to end up with very thin hair.
I contacted esalon about the color and the hair falling out and they offered to update the color for my next order. They did not acknowledge the hair loss was a problem. I requested to cancel my subscription. awaiting confirmation that they are doing this.
Don't use this product! It is very harmful to your hair.
- Customer service was pleasant but non commital
- Product is bad for your hair
Preferred solution: Full refund
Guarantee. NOT. Violet washed out after 2 washes
Disappointed
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Verified Reviewer | El Segundo, CaliforniaNot what I hoped for
Never again will I use e salon
Horrible, gummy mess, though I followed all instructions. Phone rep sweetly sympathetic and no help at all.
She made it sound like it was somehow my fault, not a product fault. The other negative reviews on this site. Are me feel lucky I did not damage my hair further. It took at least 7 shampoos to get hair back to normal.
On the weekend of a family reunion - for which I wanted to look my best. Give me Loreal or any grocery store hair dye!!
I have never had anything like this mess in my hair though I am experienced in using many brands. KW
- Disgusting waxy muck in my hair
Preferred solution: Full refund
My hair color sucks and I can't get it clean!
I asked for a medium blonde I got brown and I can't get my hair to feel clean! I washed it 3 times and it feels like I have oil or tar in my hair!!
Wax. Pure wax.
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Verified ReviewerStep away!!!
I have been coloring my hair since I was 15 and am now 45. I've used MANY products over the years and none of them had the chemical reaction like esalon did on my hair.
I followed the directions as explained to the T and made it to the rinse stage. I applied some water and massaged...but then the color literally turned into CEMENT! Waxy and hard! I didn't panic because I know the more you rub, the more likely the product will pull, so I immediately applied the minuscule amount of shampoo they provided, which helped break down the waxy substance.
I rinsed. And then had to apply my own shampoo to rinse. Then repeated (now 3 times) and rinsed. No lie, this stuff was coming out in CHUNKS.
When I thought I had it all out, I got out and started towel drying. Lo behold, MORE buildup was still in there and I had to jump back in to shampoo for a fourth time! What the heck??? I am NO novice at this and after reading reviews, I now see this is an issue for many.
Now that it's rinsed, my hair is heavy, dull and still feels weird. I will say the color is nice tho... lol.
Cancelling and moving onto the other online brand. STAY AWAY!
Preferred solution: Full refund
Getting recharged for a hair color
Back in May esalon sent another hair color and charged it to my charge card. Well I didn't want it so I sent it back and I was credited that money back to my account.
Today June 30 2017 my charge card account was recharged for $24.95 around May 15. I am not happy at all how can you charge me for hair color which was returned,I believe you should put the money back to my charge card or I will call B.B.B.
Terrible Results
I had never used a hair dye and was apprehensive about changing my hair, but when I saw the stellar reviews of eSalon, I thought it would be fun to try. I regret ever doing it.
I picked a cool beige, dark blonde. They emailed me saying they thought medium blonde cook beige would be a better fit. I had already mentioned that my hair tends to turn orange in the sun, and that I generally hate orange. Well, the first application wasn't ANYTHING like the color I expected- to the point that I showed my boyfriend the color on the eSalon sight and he laughed.
It was copper at best, and orange at worst. I was also left with a terrible waxy residue. I contacted eSalon and they offered to mix a new bottle for me, for free. Already turned off by the poor results, I simply said that I wanted to return to my natural color, and get the orange out of my hair.
The stylist said she would put a neutralizer and an ash in the light brown color. When the new product arrived I was supsicious because on the phamplet that says what is in the bottle, there was just a neutralizer, no ash. After dying my hair, it is closer to my original color, but is STILL copper tinted! This copper tint is the thing I wanted to get rid of, and all what the new product did was make it darker.
There is also once again a waxy residue in my hair,despite shampooing throughly with the shampoo packet.
I fully plan on contacting eSalon during their (very limited) business hours to request a refund, but $10 won't even put a dent in how much it would cost to get a corrective color, so I'm stuck with this awful color until it grows out. While all the customer service reps were nice, I feel like I wasn't listened too, like I now hate my hair, and regret ever using their products.
Avoid this product
- Ads
- Idea that was pitched
- Product
Preferred solution: Let the company propose a solution
Don't bother!
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This is what happens to me waxy and grease. So thick i can even comb it or dry it. Howver that only last a few days then after a few washes the color is beautifl!