eSalon Contact Information

Toll-Free Number:

  • (866) 550-2424 US
  • (855) 980-5828 Canada
  • (866) 550-2424 US
  • +44 800 808 5400 UK

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Currently you can call only US numbers.

Contact Page:

Headquarters Address:

eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States

Other Info:

Monday - Friday 8am-6pm PT

Social Networks:

Summary of eSalon Customer Service Calls

32 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
02:17 AVG CALL DURATION
25% ISSUES RESOLVED

Customers Contact eSalon to Ask about:

Activation/ Cancellation:

  • “Cancel orders”
  • “Cancel ferther orders”

Payments and Charges:

  • “You charged me $25 dollars. I didn’t sign up for more hair products. I bought it once”

Other:

  • “Totally confused”
  • “Need price for one of your items”

eSalon Rating Stats

3.4 out of 5 stars
based on 114 reviews
See all 161 reviews reviews

Rating stats

  1. 30 reviews
  2. 30 reviews
  3. 20 reviews
  4. 8 reviews
  5. 26 reviews

Rating trend

About eSalon

Top 5 eSalon Services

Customer Care

Top 5 Likes about eSalon

Quality and ease of use of products, Packaging was very nice, Product results and packaging, Product, Pricing

Top 5 Dislikes about eSalon

Customer service, Bad color, Texture of hair after second application, Product, Doubt i will receive refund and i will also not have product

Summary

eSalon specializes in custom formulated hair color and doesn't pre-make anything. In other words, your color is made especially for you. To date the company has created 150,000+ unique formulations and has won the Allure Best of Beauty Award for Best Home Hair Color four years in a row. In addition to hair color, eSalon also offers a full range of hair care products designed to preserve your color and keep your hair vibrant.

Their Support Team is available to help Monday – Friday from 8 am to 6 pm, Pacific Time.

eSalon accepts Visa, Discover, MasterCard and American Express and ships to the United States, Canada, United Kingdom and many European Union countries.

If you are not completely satisfied with your eSalon products, at your choice, they will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items. The company will issue a refund only for unused products returned within 30 days of the purchase date.

The company was founded in 2010 and is headquartered in El Segundo, California, United States of America.

eSalon reviews and complaints

eSalon is ranked 21 out of 1066 in Cosmetics and Personal Care category

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eSalon Stats

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