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2.0
Details
I received an email promotion for additional products (have used eSalon for a few months) and thought I'd give them a try for the price (3 for the price of 1! Within 3 days of shipping the promotion, they shipped another 3 bottles AT FULL PRICE When I called to...
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1 comment
Evy
#1257957

Hi Lucinda - We’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a promotional offer) and the Hair Color Plan with hair care products at the same time.

While your subscriptions were cancelled per your request, we do see that you were able to write a review for our Big Softie product as well as the Hair Color Plan. We’ve left a message and welcome the opportunity to speak with you further to better assist you.

Review
#975966 Review #975966 is a subjective opinion of poster.
Service
Esalon Customer Care
Pros
  • Color results for the most part were fine
Cons
  • Having ability to write negative review removed from site
  • Told to send back by writing return to sender
  • Doubt i will receive refund and i will also not have product
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send postage paid return label. I do NOT trust you with "Return to Sender" as instructed by customer service rep.
2.0
Details
I posted a review about how very rude the customer rep was to me and never got a reply of any kind- also never got another delivery from them!! The haircolor was great though-
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1 comment
Evy
#1188175

While you enjoyed your eSalon custom hair color, we apologize for not following up with you regarding your review. We would welcome the opportunity to make it up to you and look forward to discussing your delivery schedule along with any other concerns you have. Please email us at help@esalon.com for personalized assistance.

Review
#866170 Review #866170 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Rude customer service rep
Reason of review
Poor customer service
2.0
Details
I placed an order for colour 7.41 (dark blond copper ash), my natural colour.I did their pages of info to fill out and so on, it came up as a colour I could select and after much back and forth between that shade and another, I decided that would be closest to my...
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1 comment
Anonymous
#1359160

I recommend you call your credit card company. Tell them the company refused to send the product you paid for.

They will give your money back and get esalon to give it back to them. Esalon will not like it because they can get in trouble for that. It is fraud. They can loose their right to accept credit card payments.

It seems odd that they would refuse to send it or give you a refund. You should have asked for a supervisor.

Review
#855562 Review #855562 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Loss
$330
Preferred solution
Give people what they're asking for. If it's wrong, it's their mistake. I lost 300$ because esalon would not send me the colour I picked and a salon where I live put that same colour in my hair today

Contact eSalon Customer Service

Website:
www.esalon.com
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

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