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Back in May esalon sent another hair color and charged it to my charge card. Well I didn't want it so I sent it back and I was credited that money back to my account.

Today June 30 2017 my charge card account was recharged for $24.95 around May 15. I am not happy at all how can you charge me for hair color which was returned,I believe you should put the money back to my charge card or I will call B.B.B.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private and 1 public responses to the review from Jun 30, 2017.
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eSalon Verified Representative

We apologize for any confusion and are happy to help. Please give us a call at (866) 550-2424 Monday through Friday from 8am-6pm PT so we can sort this out for you.

to eSalon Red Creek, New York, United States #1348572

All I ask is that esalon credits the $24.95 back to my charge card that was used as the color was returned


Have you checked your account? Did you have auto delivery set up on your account? You may have a new order shipping.

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