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I've used eSalon twice. The first time I was very happy with the product and the color, especially the grey coverage.

Unfortunately, after the second use I have experienced substantial hair loss. I followed the directions exactly, only applied it for 30 minutes as instructed. I noticed the second application left my feeling different, more waxy or straw-like until after my 2nd shampoo. I recently noticed that since that second application I have experienced quite a bit of loss.

My hair used to be very thick, so I pray that my hair returns. I haven't changed any other hair regime over the past several months, except using eSalon product.

I pray that my hair grows back, as the loss of hair for a women is very traumatic. I will definitely discontinue my use of the product.

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I liked: Quick delivery, Grey coverage.

I didn't like: Loss of hair, Texture of hair after second application, Waxy texture in my hair.

Company wrote 0 private and 2 public responses to the review from Apr 10, 2017.
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I could’ve written this myself. Same exact experience had beautiful thick hair...no longer

Portland, Oregon, United States #1337764

I too am experiencing substantial hair loss after the second treatment. I have always had thick hair and this is the only product that has caused my hair to come out in wads. My next treatment is in the mail and I am taking it to a lab to see what is in it that would cause the issue.

to Anonymous Orlando, Florida, United States #1337885

I wish I had thought to do that.

to Anonymous #1338235
eSalon Verified Representative

We’re truly sorry to hear that you are experiencing hair loss and can only imagine how distressing it must be for you.

It is quite possible that you experienced the shedding phase of hair growth at the same time you colored your hair. This phase is normal and typically lasts two to four months.

While hair color does not cause hair loss, in rare instances one can develop sensitivity to hair color over time, even if one has previously applied the same brand of hair color with no reaction. Because hair dyes from different brands have similar ingredients, it’s likely you will be allergic to other brands as well. We recommend that you do not apply any brand of hair color until you see your doctor and determine whether you are allergic to any hair color ingredient. To view a full list of our ingredients, please refer to the Product Safety and Usage insert in your kit or go to:


We welcome the opportunity to speak with you personally.

Please email help@esalon.com with your name and account information and we'll reach out to you.

Again, we apologize for your experience.

to Anonymous #1359011

Hello, I've noticed that my hair has thinned since using esalon. I'm curious to know if your lab found anything damaging.

Thank you!

to Anonymous #1488998

Please keep me posted about the results of lab... I had same experience as you

eSalon Verified Representative

We’re very concerned about your experience and can only imagine how traumatic it must be for you.

We welcome the opportunity to speak with you personally. Please email help@esalon.com with your name and account information and we'll reach out to you.

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