I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the first time (which I had not) and if I wanted to refresh the color on my ends it would be an extra $10.00 charge on top of the $20.00 charge I was already paying for the color.
When I told her I had received only 1 bottle of color the first order and instructed to color roots only she replied back ,"I will take you off the list for future orders." She had no clue of what I was saying to her, nor did she care. She would just as soon lose a customer rather than help them out.
Product or Service Mentioned: Esalon Customer Care.
Reason of review: Bad quality.
eSalon Cons: I did not like service from color team.
Store Location: Dover, New Hampshire