Palm Beach Gardens, Florida
Not resolved

I followed the instructions closely and applied so much of the remaining color, that my hair became like plastic! I had very hard time rinsing it, the color just would not rinse.

I spent 30 minutes or so under the shower trying to rinse it. I almost told my husband to call 911.

I am 42 years old and have visible amount of grays on top of my head. My grays were covered but were a little lighter than the rest.

1 month after the coloring, I lost a lot of hair overall.

The amount of my hair decreased by 1/3rd. I am very scared and I will not be using this color again.

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Drastic hair loss.

Monetary Loss: $22.

Preferred solution: Full refund.

eSalon Cons: Color remaining on my hair, Tremendous hair loss.

  • Hair Dye
  • Hair Care Products
  • Expert Colorist
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I would hope if you or anyone call 911 over something like this, they would lock them up for wasting time


We sincerely apologize that your hair felt like plastic after your color application and that you had a hard time rinsing it out. We’re also sorry to hear that you experienced hair loss one month after using our hair color, as this is a very unusual reaction. We’ve reached out to you via private message to assist you.

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