1.0
Details
Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
View full review
1 comment
Anonymous
#1162119

That happened to me also. They just charged my card and there was no phone number on the charge to call them.

Had credit card company call them. They issued me a credit.

Review
#782285 Review #782285 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
5.0
Details
Im a licensed cosmetologist who specialized in color and I have to say that this is an awesome color system. My results are always the same..fabulous!! I would recommend this hair color to anyone. what I don't like is for a consumer questionnaire telling me how many...
View full review
1 comment
Evy
#1188176

We apologize for any miscommunication regarding your eSalon experience. Based on the information you provided in your profile, your colorist was unsure if we could provide the color results you desired and expected.

While sending a photo is optional, since your color was significantly darker than your desired shade and you were planning to bleach your hair, a process that may negatively affect your results, we requested a photo to gain more insight and help your colorist create your formulation.

While we didn’t want to lose you as a client, we would rather not send you a hair color that wouldn't deliver your expected results. Your order was cancelled and refunded in full because having your hair lightened in a salon seemed the best way achieve your desired color.

Review
#866032 Review #866032 is a subjective opinion of poster.
Product
Esalon Tinted Love Hair Dye
Pros
  • Quality and ease of use of products
  • Flexibility of delivery times
Reason of review
Good customer service
Tags
  • On Line Hair Color
  • Hair Care Products
  • At-home Custom Color
  • Custom Hair Color
I AM 65 YRS OLD WITH VERY MINIMAL GREY HAIR.. LOOKING MORE LIKE SPARKLES IN MY HAIR SO COVERING IT WAS NOT AN ISSUE. WHAT I DID WANT TO COVER WERE BLONDE FOILS I HAD DONE SEVERAL TIMES WITH VISIBLE DAMAGE. I AM A LICENSED COSMETOLOGIST X'S 46 YRS WITH MY MAIN INTEREST...
View full review
1 comment
Anonymous
#1130797

Why are you posting a satisfaction review at this site which is called "pissedconsumer.com". You are obviously a paid blogger or just too old to read the name of this website.

There are always complaints and people need to read about them and make their own decision and not to be influenced by a paid advertiser like you that do not care about anyone well being. Shame on you.

Review
#751949 Review #751949 is a subjective opinion of poster.
Reason of review
ALL OF ABOVE
Tags
  • Made For You
  • Custom Hair Color

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

eSalon Products and Services Reviews

Compare eSalon to

eSalon
eSalon
1782 reviews
3.2
VS
Wen
Wen
1782 reviews
2.1
Compare eSalon vs Wen

Latest Question

eSalon Questions