Not resolved

I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments.

The product did a poor job of coloring my roots. Worse yet, my hair was excessively falling out when I combed it while it was wet, and when I used my regular brush to dry and style it. 3 weeks later I continue to have excessive hair loss when I brush, and I am concerned I'm going to end up with very thin hair.

I contacted esalon about the color and the hair falling out and they offered to update the color for my next order. They did not acknowledge the hair loss was a problem. I requested to cancel my subscription. awaiting confirmation that they are doing this.

Don't use this product! It is very harmful to your hair.

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Bad quality.

Monetary Loss: $16.

Preferred solution: Full refund.

eSalon Pros: Customer service was pleasant but non commital.

eSalon Cons: Product is bad for your hair.

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