I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments.
The product did a poor job of coloring my roots. Worse yet, my hair was excessively falling out when I combed it while it was wet, and when I used my regular brush to dry and style it. 3 weeks later I continue to have excessive hair loss when I brush, and I am concerned I'm going to end up with very thin hair.
I contacted esalon about the color and the hair falling out and they offered to update the color for my next order. They did not acknowledge the hair loss was a problem. I requested to cancel my subscription. awaiting confirmation that they are doing this.
Don't use this product! It is very harmful to your hair.
Product or Service Mentioned: Esalon Hair Dye.
Reason of review: Bad quality.
Monetary Loss: $16.
Preferred solution: Full refund.
eSalon Pros: Customer service was pleasant but non commital.
eSalon Cons: Product is bad for your hair.