Albany, New York
Not resolved
1 comment

Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam.

This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products.

I didn't find anything special about these products and the representatives on the phone were rude and didn't offer any empathy that I didn't even get the renewal emails. I will never use this service again and would advise others to refrain as well!

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

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That happened to me also. They just charged my card and there was no phone number on the charge to call them.

Had credit card company call them. They issued me a credit.

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