Filter by rating :
filters
Most helpful review
1.0
Details
Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
View full review
1 comment
Anonymous
#1162119

That happened to me also. They just charged my card and there was no phone number on the charge to call them.

Had credit card company call them. They issued me a credit.

Review
#782285 Review #782285 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Nope never makes your hair fall out | eSalon review

1.0
Details
Just like lots of others I used it and have had my hair start to fall out. Tried it in October and couldn't even finish the application because of the fumes and burning sensation. I have now lost about 1/3 of the thickness. I am hoping it will grow back and am beyond upset.
View full review
Review
#1752435 Review #1752435 is a subjective opinion of poster.

Highligh kit | eSalon review

1.1
Details
So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I did and what a disappointment. I applied the product/kit JUST as explained and it did NOTHING!!!!! absolutely NOTHING!!!! And when I contacted the company they said they are unable to refund me do to multiple emails? Didn't know there was a law in place for creating multiple email accounts and getting multiple offers from esalon??
View full review
Review
#1686854 Review #1686854 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Poor customer service poor product that does not work
Reason of review
Not as described/ advertised
Loss
$55
Preferred solution
Full refund

Hair fell out | eSalon review

1.0
Details
I used this product and then I lost 10 inches of hair!
View full review
Review
#1646657 Review #1646657 is a subjective opinion of poster.
Product
Esalon Hair Care

Impossible to get exact color | eSalon review

1.0
Details
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
View full review
Review
#1642426 Review #1642426 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Scam
Reason of review
Not as described/ advertised
Tags
  • hair color
1.8
Details

Update by user Aug 09, 2019

nothing

Original review posted by user Aug 08, 2019

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...
View full review
Review
#1617323 Review #1617323 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Poor customer service
Preferred solution
I want customers to know

Cancel my order | eSalon review from Lafayette, Louisiana

5.0
Details
She was very kind and understanding. She pushed back my date and solved everything.
View full review
Review
#1615683 Review #1615683 is a subjective opinion of poster.
Reason of review
Good customer service

Lovely color and texture | eSalon review from Philadelphia, Pennsylvania

4.2
Details
Lovely color and texture - eSalon review
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
View full review
Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service

My first order and experience | eSalon review from Poway, California

5.0
Details
I took my first order to a local shop to apply. I told them I had chosen the color, and they applied it with the other items, and the color was perfect The owner of the salon was impressed with my kit. I even tried your shampoo instead of the salon's everything was of excellent quality. How much will you charge for my next order? I am retired and need to know. Thank you so much. Rosemary Manion-Fitzpatrick
View full review
Review
#1595847 Review #1595847 is a subjective opinion of poster.
1.0
Details
Used this as I was in a pinch and can't get to a salon soon enough. My hair had to be rinsed 3 times with shampoo and conditioner and its still rock hard, super dried out and greasy looking. Ive never been more afraid of all of my hair falling out before!
View full review
2 comments
Abrahan
#1713173

My hair wasn't thick hard but it felt waxy & tacky, like it was coated with the same wax that fruits & vegetables are coated with. I had to wash my hair 3x as well to get all the residue out of my hair. It was really *** gross!

View more comments
Review
#1569740 Review #1569740 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

eSalon Products and Services Reviews

Compare eSalon to

eSalon
eSalon
1782 reviews
3.2
VS
Wen
Wen
1782 reviews
2.1
Compare eSalon vs Wen

Latest Question

eSalon Questions

Continuing to notice major hair loss | eSalon review

Been noticing an extreme amount of hair loss lately, and this is after my first use of esalon, so I had to do a search to see if it could be esalon. Note, I have been using their shampoo, tint rinse, and conditioner.
View full review
Review
#1566362 Review #1566362 is a subjective opinion of poster.
Pros
  • Great customer service
Cons
  • That a great deal of my hair has been falling out
Reason of review
Hair loss
Preferred solution
Let the company propose a solution
Tags
  • Why The Hair Loss