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Easy directions, my hair was soft, shiny and manageable. There was no odor, fading, bleeding on my clothes. Most of all my scalp wasn't on fire. I will tell my co-workers, family and friends. I am a women of color middle age this product worked I hadn't colored my hair...
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eSalon
eSalon
eSalon Verified Representative

Thank you so much for reaching out to tell us about your great experience! We are so thrilled to hear that you are loving your color, and cannot wait to keep you looking amazi...

4.8
#1136491
I have had long luscious hair my whole life. I used to get my hair professionally colored for years with good results. I wanted to save money so I used esalon for 2 years. The first 1 1/2 was good. Then something changed. I was losing tons of hair. It became like...
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eSalon
eSalon
eSalon Verified Representative

We’re so sorry about your experience with our color and are very concerned as this not a typical reaction to our product.We’d like the opportunity to speak with you personally...

#1133158
I've been using eSalon for a few years and noticed in the last year that the formula had changed to a thick, gummy waxy. consistency that I couldn't wash out. I have also lost 30% of my hair and it went from quite wavy to lifeless, no shine straight. I've never had...
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eSalon
eSalon
eSalon Verified Representative

We’re so sorry to hear about your upsetting experience with our hair color. We’re concerned about your hair thinning because it is a very unusual reaction to hair color. The ...

#1132742

eSalon - Flatted curls

eSalon
#1128540
Used esalon for about a year, love the actual color as it covered grays well. I'm pretty sure by this point that it has damaged my hair. My hair was around a 3c/3b curl before I started using them, now it is stick straight. I can get it to curl when wet as soon as it dries it is flat,v straight and looks very damaged. I've never had straight hair. Guess I'll have to grow it out....
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eSalon - Wax. Pure wax.

eSalon
#1078171
2.0
Details
The color is only so so. But the conditioner given to use after it's so waxy no amount of rinsing helps. I had to wash my hair just to get it out. Will not be ordering again.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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eSalon - Stiff waxy hair

eSalon
#1057297
4.2
Details
My hair felt like it had a thick waxy residue on it when I finished coloring.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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eSalon - Don't like my colour

eSalon
#1044326
Have you got a UK phone number
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I am 31 and have been coloring my hair since I was 14. I decided to use esalon after reading a lot of good reviews. This is my experience with this hair color. Everytime I use this hair color it leaves my hair feeling "waxy" it takes multiple washes to get the dye out....
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eSalon
eSalon
eSalon Verified Representative

We’re so sorry to hear of your disappointing experience with our color. If our highly pigmented professional-grade gel color isn’t totally washed out per the Personalized Inst...

Anonymous
Cheryl Faye

Could it possibly be because you used box dyes first? I know my hair specialist will not color hair if recently colored via box dye. Just a thought.

3.5
#1128982
First time I order I told the girl I had a a color wash...wasn't familiar with the proceeder but the stylist told me she used a number 5. But when I talked to eSalon I told them I had a lot of dark brown, red and maybe some medium brown. So we decided on medium brown....
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eSalon
eSalon
eSalon Verified Representative

We’re so sorry for your unhappy experience with us. We realize you wanted to look your absolute best for the wedding you were attending. Please email your full name, zip cod...

#1123895
eSalon - Damaging hair product
1.3 Details I bought product and received two shipments. I just used it. Hortrble disgusting, gummy, waxy, muck in my hai. My hair is usually full, soft, and shinny but after I colored using the ESalon product it looks horrible. I wished I had read all reviews about...
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eSalon
eSalon
eSalon Verified Representative

We’re sorry your hair didn’t feel the way it usually does after coloring. Our highly pigmented professional-grade gel color sometimes requires a bit more shampooing to rinse ...

1.0
#1120809
I have asked these people 4 times what color they are sending me. I originally asked for suggestions and they didn't answer. They just threw together something and sent it out. I literally have NO idea what or why they are sending this to me. And yes--customer service...
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eSalon
eSalon
eSalon Verified Representative

Hi tiffin2la,I'm Monica, eSalon's Director of Customer Service. We are so sorry that you felt you had to go the extra mile and sincerely apologize for your unhappy experience...

2.6
I liked
  • Product
  • Pricing
  • Color variety
I didn't like
  • Dont check with you before sending color
  • Do not value customers anymore
  • Customer service is robotic or condescending not helpful
#1117813
Horrible, gummy mess, though I followed all instructions. Phone rep sweetly sympathetic and no help at all. She made it sound like it was somehow my fault, not a product fault. The other negative reviews on this site. Are me feel lucky I did not damage my hair further....
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eSalon
eSalon
eSalon Verified Representative

We’re terribly sorry to hear that you had to shampoo your hair several times to remove the color and if we appeared unhelpful. We understand this was a stressful situation fo...

2.0
I didn't like
  • Disgusting waxy muck in my hair
#1116475
I can’t wash it out! It feels like there is honey in my hair and I have washed it 4 times in 3 days. So disappointing after a great experience the first time I used this product. I have been coloring my own hair for almost 20 years and have never had this happen. I...
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eSalon
eSalon
eSalon Verified Representative

We are so sorry to hear of your disappointing experience this time around, especially since you had a great experience with our highly pigmented gel color the first time.If an...

3.7
#1115647

Contact eSalon

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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I have been using eSalon for 6+ months now. Over the last several months of using eSalon, I have had significant hair loss directly related to the product. I carefully follow the directions, and have never had this issue/reaction to other hair dyes (both professional...
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Anonymous
karyn

omg thank you. I suffer that any way and don't need additional help

eSalon
eSalon
eSalon Verified Representative

We are so sorry to hear that you’ve been experiencing hair loss over the past few months. We are very concerned about your experience and highly recommend that you consult wit...

3.1
I didn't like
  • Significant hair loss
#1105657