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Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
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Company wrote 0 public responses to the review from Feb 02, 2016.
Anonymous
Anonymous

That happened to me also. They just charged my card and there was no phone number on the charge to call them. Had credit card company call them. They issued me a credit.

1.0
#782285
I would like to reiterate the comments about nasty, gummy residue in hair. I just cannot get rid of it and am now forced to leave E Salon. You are not aware when you are applying product. It is the showering afterwards - 45 mins and hair is still slimy and nasty and no...
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Company wrote 0 public responses to the review from Feb 06.
#1184005
eSalon - The color was NOT WHAT I CHOSE
eSalon - The color was NOT WHAT I CHOSE
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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Company wrote 0 private or public responses to the review from Jul 15.
Anonymous
SusanL

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before. It also would not rinse out and is still gummy and waxy. V...

1.9
#1304480
Colored hair. horribly gummed up, sticky, could not comb through it. called E-salon. informed their gel formula will do this to some customers. after 4 trips to sallys beauty supply, numerous calls to E-salon, clarify shampoo, clarify masque, deep conditioner bagged on...
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Company wrote 0 private or public responses to the review from Mar 21.
Anonymous
Anonymous

If you bought this product and it ruined your hair ..SUE THEM!

Anonymous
SusanL

This happened to me as well. My hair actually smoked when I used the hairdryer. (no, it was not steam). I'm on my 6th wash and while it has lessened it hasn't returned to norm...

#1215768
eSalon - The orders was paid but products was not delivered! It meaning stealing !
eSalon - The orders was paid but products was not delivered! It meaning stealing !
My name is Angela Cristescu and I ordered hair coloring products on order # 14582663 from 12.04.2018 and # 10776599 from 6.09.2018. The reference amounts were paid by my bank but I have not received any products yet. I tried to contact customer service but it is not...
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Company wrote 0 private or public responses to the review from Oct 01.
#1369997
I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments. The product did a poor job of coloring my roots. Worse yet, my...
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Company wrote 0 private or public responses to the review from Apr 07.
1.6
I liked
  • Customer service was pleasant but non commital
I didn't like
  • Product is bad for your hair
#1228645
I keep reading over and over again in these reviews how most of you chatted with your color specialist??? What color specialist? You mean you actually got a live person? I ordered 4 days ago and absolutely nothing! Nothing except they charged me the moment I ordered! I...
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Company wrote 0 public responses to the review from Jan 14, 2016.
Anonymous
Anonymous

Did you ever think maybe it takes longer than 4 days to get your FIRST order????

Anonymous
Anonymous

It took a couple of weeks for it to be delivered.

#770165
YUK, yuk, yuk. YUK YUK. Despite following the instructions to the letter my hair was left with an absolutely foul waxy, greasy coating which I can't wash out (seven washes and still trying). The shampoo they supplied made it worse. I ended up scraping it out with my...
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Company wrote 0 private or public responses to the review from Sep 24.
1.6
I liked
  • Packaging was nice
I didn't like
  • Product
  • Result
  • Texture of hair after second application
#1364604
eSalon - I use to love the color
eSalon - I use to love the color
eSalon - I use to love the color
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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Company wrote 1 public responses to the review from Mar 07, 2017.
eSalon
eSalon
eSalon Verified Representative

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard...

2.7
I didn't like
  • Service
#1017797
I used this stupid color, when I washed it out it also washed a lot of my hair out. That was a year and a half ago, my hair is still falling out. I have been to a dermatologist and my family dr. Nothing else was found wrong. Thyroid was fine all lab good. I have lost...
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Company wrote 0 private or public responses to the review from Dec 02.
1.0
#1413344