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Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
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Anonymous
Anonymous

That happened to me also. They just charged my card and there was no phone number on the charge to call them. Had credit card company call them. They issued me a credit.

1.0
#782285
I keep reading over and over again in these reviews how most of you chatted with your color specialist??? What color specialist? You mean you actually got a live person? I ordered 4 days ago and absolutely nothing! Nothing except they charged me the moment I ordered! I...
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Anonymous
Anonymous

Did you ever think maybe it takes longer than 4 days to get your FIRST order????

Anonymous
Anonymous

It took a couple of weeks for it to be delivered.

#770165
eSalon - I use to love the color
eSalon - I use to love the color
eSalon - I use to love the color
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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eSalon
eSalon
eSalon Verified Representative

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard...

2.7
I didn't like
  • Service
#1017797

I have had long luscious hair my whole life. I used to get my hair professionally colored for years with good results. I wanted to save money so I used esalon for 2 years. The first 1 1/2 was good. Then something changed. I was losing tons of hair. It became like...
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Anonymous
ElviaPena95122

That is happening to me too. My scalp hurts and gets irritates. I just got a shipping I forgot to cancel this membership(is going back is for sure).

Anonymous
Stacy

I just came across your review while looking into ESalon. I’m not a physician, but I would recommend you see one ASAP! Take care.

#1133158
A year ago I would have highly encouraged anyone to try this service. That is no longer the case. Esalon has changed something in their formulation and the color is near impossible to wash out. I have been using their service for years, I know how to use their product,...
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Anonymous
NashvilleNikki

Same thing happened to me. Thick globs at the roots, felt like my hair had melted and I freaked out. Had to wash twice with my own shampoo to get it out. Hair looked like limp...

eSalon
eSalon
eSalon Verified Representative

Thank you for your feedback regarding our hair color. We are terribly sorry to hear that you have had a difficult time removing the color from your hair of late and have sent...

4.0
I liked
  • Original formulation
I didn't like
  • Current formulation
#1084440
I've been using eSalon for a few years and noticed in the last year that the formula had changed to a thick, gummy waxy. consistency that I couldn't wash out. I have also lost 30% of my hair and it went from quite wavy to lifeless, no shine straight. I've never had...
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Anonymous
Gemini Love

I had the same experience. Felt like I was trying to get lard or shortening out of my hair. One section of my hair was very gummy afterwards, so much so that I had to keep was...

Anonymous
Gladis medina

Omgosh I'm glad I read the reviews before I used this product. I'm going to return it as soon as I get it!

#1132742
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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ConsumerFMD
***sumerFMD

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience...

eSalon
eSalon
eSalon Verified Representative

We’re sorry that the gray coverage did not meet your expectations. We’ve reached out to you via private message and hope to hear from you soon.

1.8
#1038145

Broke off and took my hair out to the scalp. Disaster waiting to happen like a bomb that exploded. Very bad hair color and mixtures they put in. When i called the company they were so confident with there sells and potions it totally turned me off. Company needs to go...
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Anonymous
Krystal Renee Folsom

If you used your credit card to purchase this item, file a dispute with them. Your CC will automatically credit the amount charged and then go to battle with the merchant. If ...

1.0
#1155347
I used my esalon color and followed the directions to a tee... It left a waxy buildup that four shampoos could not get out. I was so very angry, but then looked up the issue online. It was recommended to wash my hair with Dawn Dish Soap. I did and the waxy nastiness is...
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#1165207

Contact eSalon

Mailing Address:
eSalon
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
More
I am 31 and have been coloring my hair since I was 14. I decided to use esalon after reading a lot of good reviews. This is my experience with this hair color. Everytime I use this hair color it leaves my hair feeling "waxy" it takes multiple washes to get the dye out....
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eSalon
eSalon
eSalon Verified Representative

We’re so sorry to hear of your disappointing experience with our color. If our highly pigmented professional-grade gel color isn’t totally washed out per the Personalized Inst...

Anonymous
Cheryl Faye

Could it possibly be because you used box dyes first? I know my hair specialist will not color hair if recently colored via box dye. Just a thought.

3.5
#1128982