hair color hair color hair dye customer order customer service service salon dye
1.0
Details
Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email goes to spam. This is a monthly service and the products are subpar quality. Save your money and invest in Goldwell or other quality SALON products. I...
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1 comment
Anonymous
#1162119

That happened to me also. They just charged my card and there was no phone number on the charge to call them.

Had credit card company call them. They issued me a credit.

Review
#782285 Review #782285 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Idecided to try this out. I was using Wella and always had good luck, but this sounded promising. I went through their process of determining what would be my "formula". After following their steps, my roots were a reddish medium brown and the rest of my hair was my...
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3 comments
Anonymous
#1299127

I experienced the exact same thing!! My hair is horrible!

Can't even dry it because of the 'waxy' coating on it now.

SO upset! Does anyone know what works in 'removing' it?

DO NOT BUY THIS PRODUCT!!

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Review
#432663 Review #432663 is a subjective opinion of poster.
Loss
$20
1.9
Details
The color was NOT WHAT I CHOSE - eSalon review
The color was NOT WHAT I CHOSE - eSalon review
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

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Review
#1304480 Review #1304480 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Not as described/ advertised
I keep reading over and over again in these reviews how most of you chatted with your color specialist??? What color specialist? You mean you actually got a live person? I ordered 4 days ago and absolutely nothing! Nothing except they charged me the moment I ordered! I...
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2 comments
Anonymous
#1175699

Did you ever think maybe it takes longer than 4 days to get your FIRST order????

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Review
#770165 Review #770165 is a subjective opinion of poster.
Reason of review
Order processing issue

Nope never makes your hair fall out | eSalon review

1.0
Details
Just like lots of others I used it and have had my hair start to fall out. Tried it in October and couldn't even finish the application because of the fumes and burning sensation. I have now lost about 1/3 of the thickness. I am hoping it will grow back and am beyond upset.
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Review
#1752435 Review #1752435 is a subjective opinion of poster.
I would like to reiterate the comments about nasty, gummy residue in hair. I just cannot get rid of it and am now forced to leave E Salon. You are not aware when you are applying product. It is the showering afterwards - 45 mins and hair is still slimy and nasty and no...
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2 comments
Anonymous
#1667630

I am a first time user. I really wish I had read the reviews.

I have spent an hour plus trying to remove the sudsy, sticky, soapy, tacky residue left after the initial treatment. I used the provided shampoo and conditioner afterward, thinking it might somehow neutralize the stickiness. My hair came out in globs, and there are still suds.

Havent even looked at the resulting color because my hair texture is so gross. I wish I would have ordered Madison Reed like I first wanted to.

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Review
#1184005 Review #1184005 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund

Impossible to get exact color | eSalon review

1.0
Details
I simply read the methods they use to mix color dye. As an artist I know that colors show up differently on different computer screens. For them to perfectly mix via seeing your chosen color digitally is ludicrous at best. They should be ashamed.
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Review
#1642426 Review #1642426 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Scam
Reason of review
Not as described/ advertised
Tags
  • hair color
1.8
Details
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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6 comments
Harley
#1331806

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience with their product and practices.

In reference to eSalon's latest response:

"It is also noteworthy to mention that 20 volume developer is the industry standard developer for the most optimal gray coverage, which does more than just blends grays but rather actively covers... Fortunately, I believe her case is easily fixed with a reformulation going darker to achieve her desired results."

CONTINUES TO BE FALSE AND MISLEADING - why?

FACT #!: All companies who sell hair color via the internet and/or mail are regulated by the government and cannot exceed 20% developer as explained by eSalon's own customer service reps.

FACT #2: Considering FACT #1, eSalon continuing to use "before and after" photos in their advertising to depict "actual results" of drastic color change and an abundance of beautiful highlights are unobtainable with their product.

FALSE & MISLEADING. FACT #3: Due to FACT #1: eSalon's use of the terminology "industry standard" implying the entire professional hair care industry, IS MISLEADING AND FALSE as this statement does not reflect the opinion of the national standard for ALL professional colorists. FACT # 4: eSalon's response does not address the basis of my complaint utilizing FALSE, misleading advertising by offering a "discounted 100% refundable trial" when upon acceptance of the trial, prior to payment, the consumer is offered other numerous add-on products and materials suggested for best results with the trial color. These Add-ons are NOT refundable, nor are any the shipping and handling charges refundable for any items purchased INCLUDING color trial.

FACT #4: eSalon does not address the fact that they use your initial trial purchase of this product via facebook or other social media sites as your personal endorsement/recommendation of their product WITHOUT YOUR PERMISSION ... and then repost their advertisement to your friends and family and their friends and family attaching YOUR UNAUTHORIZED, FAKE ENDORSEMENT/RECOMMENDATION. For REAL reviews: Upon searching the internet go past first few pages to find non-company paid and employee based reveiws.

Amazon is a great place to find REAL reviews. eSalon: There will never be a resolve unless you halt ALL your current unethical business practices and target only the audience that may have SOME positive results - Those with virgin hair, never colored, not desiring drastic color change, not expecting highlights, and without stubborn grays.

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Review
#1038145 Review #1038145 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Highligh kit | eSalon review

1.1
Details
So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I did and what a disappointment. I applied the product/kit JUST as explained and it did NOTHING!!!!! absolutely NOTHING!!!! And when I contacted the company they said they are unable to refund me do to multiple emails? Didn't know there was a law in place for creating multiple email accounts and getting multiple offers from esalon??
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Review
#1686854 Review #1686854 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Poor customer service poor product that does not work
Reason of review
Not as described/ advertised
Loss
$55
Preferred solution
Full refund

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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eSalon Questions

Lovely color and texture | eSalon review from Philadelphia, Pennsylvania

4.2
Details
Lovely color and texture - eSalon review
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
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Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service