1.9
Details
The color was NOT WHAT I CHOSE - eSalon review
The color was NOT WHAT I CHOSE - eSalon review
( Hair color before dying was a dark golden Blonde) Everything was great with the product when I was applying it and rinsing it out. But the moment I got out of the shower I knew something was wrong with the color of my hair, it looked pure black. I tried telling...
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3 comments
Anonymous
#1528872

Yeah, mine came out black at the roots even though they sent golden brown. This has never happened with them before.

It also would not rinse out and is still gummy and waxy. Very unhappy.

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Review
#1304480 Review #1304480 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Not as described/ advertised
1.8
Details
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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6 comments
Harley
#1331806

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience with their product and practices.

In reference to eSalon's latest response:

"It is also noteworthy to mention that 20 volume developer is the industry standard developer for the most optimal gray coverage, which does more than just blends grays but rather actively covers... Fortunately, I believe her case is easily fixed with a reformulation going darker to achieve her desired results."

CONTINUES TO BE FALSE AND MISLEADING - why?

FACT #!: All companies who sell hair color via the internet and/or mail are regulated by the government and cannot exceed 20% developer as explained by eSalon's own customer service reps.

FACT #2: Considering FACT #1, eSalon continuing to use "before and after" photos in their advertising to depict "actual results" of drastic color change and an abundance of beautiful highlights are unobtainable with their product.

FALSE & MISLEADING. FACT #3: Due to FACT #1: eSalon's use of the terminology "industry standard" implying the entire professional hair care industry, IS MISLEADING AND FALSE as this statement does not reflect the opinion of the national standard for ALL professional colorists. FACT # 4: eSalon's response does not address the basis of my complaint utilizing FALSE, misleading advertising by offering a "discounted 100% refundable trial" when upon acceptance of the trial, prior to payment, the consumer is offered other numerous add-on products and materials suggested for best results with the trial color. These Add-ons are NOT refundable, nor are any the shipping and handling charges refundable for any items purchased INCLUDING color trial.

FACT #4: eSalon does not address the fact that they use your initial trial purchase of this product via facebook or other social media sites as your personal endorsement/recommendation of their product WITHOUT YOUR PERMISSION ... and then repost their advertisement to your friends and family and their friends and family attaching YOUR UNAUTHORIZED, FAKE ENDORSEMENT/RECOMMENDATION. For REAL reviews: Upon searching the internet go past first few pages to find non-company paid and employee based reveiws.

Amazon is a great place to find REAL reviews. eSalon: There will never be a resolve unless you halt ALL your current unethical business practices and target only the audience that may have SOME positive results - Those with virgin hair, never colored, not desiring drastic color change, not expecting highlights, and without stubborn grays.

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Review
#1038145 Review #1038145 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Lovely color and texture | eSalon review from Philadelphia, Pennsylvania

4.2
Details
Lovely color and texture - eSalon review
But I’d suggest using 1/4 and save the rest. First I used a Little for touch up and it was perfect This time used most of the rest and it splatted everywhere I have a lot of very thick hair and it was still 4 times too much. So I changed my order to every 12 weeks A mess to clean up But did it today and so far hair looks great The Chemicals are very Strong and awful Smelling..?
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Review
#1610920 Review #1610920 is a subjective opinion of poster.
Reason of review
Good customer service
2.7
Details
I use to love the color - eSalon review
I use to love the color - eSalon review
I use to love the color - eSalon review
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
Evy
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

Review
#1017797 Review #1017797 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • On Line Hair Color
The orders was paid but products was not delivered! It meaning stealing ! - eSalon review
The orders was paid but products was not delivered! It meaning stealing ! - eSalon review
My name is Angela Cristescu and I ordered hair coloring products on order # 14582663 from 12.04.2018 and # 10776599 from 6.09.2018. The reference amounts were paid by my bank but I have not received any products yet. I tried to contact customer service but it is not...
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2 comments
Bishop D
#1691766

Email at VICTIMNOMORE1@YAHOO.COM I want to hold these people responsible accountable Did you dispute it with your Bank?

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Review
#1369997 Review #1369997 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$45
Tags
  • Client Service
1.0
Details
Monstous reaction from eSalon hair dye

Update by user Apr 10, 2018

Typo...word is MONSTROUS. But HIDEOUS would also suffice.

I wish I could laugh about this but even now I cannot believe this picture and I have so many more some worse he would be so mad if he knew I posted this.

It was very embarrassing for him. A tall, strong,...

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8 comments
Anonymous
#1766595

What a terrible experience. The oozing description suggests that the scalp was burnt by the alkaline chemicals used to open the hair follicle, rather than an allergic reaction.

A vinegar rinse will balance the PH and stop the burning. If the instructions were followed, then it is possible the product was bad. I am surprised a medical professional would state that there was no real treatment without physically seeing the patient. FYI to those reading this: If you or anyone you know experiences a problem from the use of a hair coloring, bleaching, or relaxing product that can’t be solved with a vinegar rinse, it is important to immediately visit an MD, urgent care clinic, or even ER (depending on type and severity of symptoms).

Most urgent care places only charge $50-$100 which is worth every penny if it means mitigating the damage to your hair and skin and averting days of misery. Additionally, a seasoned hair colorist will be able to help you correct and repair your damaged hair. Check the credentials! Furthermore, if the damages are particularly egregious, there are legal remedies available to consumers (albeit products liability cases are often harder to win as they require proving a product is defective).

If such an instance arises, be sure to seek medical treatment, save the product for analysis, and consult an attorney.

There are also state consumer protection agencies and private consumer advocate organizations that may be willing to help. (Disclaimer: my comments are not intended as medical or legal advice).

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Review
#1230272 Review #1230272 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
1.0
Details
Esalon Hair Color Review
Beware. I ordered and loved my color. 6 weeks later I dyed my hair again and still love the color. But now 3 weeks later, a big clump of my hair on the top of my head came out. About the size of a 50 cent piece. I am devastated. Someone needs to start a class action...
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3 comments
Anonymous
#1299126

This is THE WORST product I have ever used!! Left my hair dull and waxy.

I sure hope I don't end up losing my hair like you did.

Horrible horrible product. My hair won't even DRY with a hairdryer because of the waxy film!

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Review
#1013053 Review #1013053 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Love love love this company and the product | eSalon review

5.0
Details
Love love love this company and the product - eSalon review
I have gray hair after being blonde all my life . This product covers my gray and my hair is soft and beautiful for a solid month . The packaging is clear and concise and I have been a customer for 3 years now . I have never had a problem . Great customer service and quality products.
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Review
#1303306 Review #1303306 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Good quality
1.0
Details
Damaging hair product - eSalon review
1.3 Details I bought product and received two shipments. I just used it. Hortrble disgusting, gummy, waxy, muck in my hai. My hair is usually full, soft, and shinny but after I colored using the ESalon product it looks horrible. I wished I had read all reviews about...
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1 comment
Evy
#1384876

We’re sorry your hair didn’t feel the way it usually does after coloring.

Our highly pigmented professional-grade gel color sometimes requires a bit more shampooing to rinse it out thoroughly if not totally washed out per the Personalized Instructions.

A refreshing, vigorous head massage before rinsing the color out usually does the trick.

We’d like to follow up with you.

Please email your full name, zip code and email address used to create your eSalon account to help@esalon.com with ATTN DIrector of Customer Service in the Subject Line so we can do so. We hope to hear from you soon.

Review
#1120809 Review #1120809 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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Latest Question

eSalon Questions
5.0
Details
eSalon - Hair Dye Review from Salt Lake City, Utah
I have been using eSalon for many years and have never had a problem. It is the color you yourself order and if need be can contact a professional and speak with a colorist. The only ones that seem to have a problem with the product are those that like to soak you for...
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1 comment
Evy
#1217600

We’re so happy to hear that you’re enjoying the convenience of our service and the results of your custom color! We truly look forward to our next opportunity to delight you and look forward to hearing more of your feedback soon.

Review
#921975 Review #921975 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Good quality