1.6
Details

Update by user Oct 26, 2018

Company responded fairly quickly and offered me a tip to get the product out (use baking soda!!!!! - I guess anything slightly abrasive would do).

It worked.

They also refunded my money. However, if this is what it takes to get the product out, it should be supplied as...

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1 comment
Anonymous
#1617545

This is what happens to me waxy and grease. So thick i can even comb it or dry it. Howver that only last a few days then after a few washes the color is beautifl!

Resolved
Review
#1364604 Review #1364604 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Packaging was nice
Cons
  • Result
  • Texture of hair after second application
  • Product
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
Tags
  • On Line Hair Color
2.6
Details
I used Esalon to color my hair and followed the directions. I was so excited to have a new color and a kit made just for me. But when it came time to rinse I noticed my hair felt like gluey, half-set concrete. I rinsed a lot to get it out but was immediately worried...
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2 comments
Guillaume
#1373277

I want to thank the Director of Customer Service at eSalon for reaching out to me. Although she and I talked we were unable to determine the cause of the hair damage other than the possibility that it had not been rinsed as thoroughly as I thought.

Anyone using eSalon please rinse, rinse and then rinse some more. They are sending me a check to cover the cost of my haircut.

I am pleased that they followed up with me. Sometimes a customer just wants to be heard and that makes all the difference.

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Resolved
Review
#1102285 Review #1102285 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Color results
Cons
  • Having to cut 3-4 inches of my damaged hair off
Reason of review
My beautiful hair is beautiful no more
Preferred solution
Let the company propose a solution

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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