1.8
Details
eSalon - Hair Dye Review
eSalon - Hair Dye Review
Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without any prior color or grey could possibly see results. The attached photos to...
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6 comments
Harley
#1331806

As previously stated in response to eSalon's response, the solutions eSalon provided and then continues to provide are not applicable or appropriate to my personal experience with their product and practices.

In reference to eSalon's latest response:

"It is also noteworthy to mention that 20 volume developer is the industry standard developer for the most optimal gray coverage, which does more than just blends grays but rather actively covers... Fortunately, I believe her case is easily fixed with a reformulation going darker to achieve her desired results."

CONTINUES TO BE FALSE AND MISLEADING - why?

FACT #!: All companies who sell hair color via the internet and/or mail are regulated by the government and cannot exceed 20% developer as explained by eSalon's own customer service reps.

FACT #2: Considering FACT #1, eSalon continuing to use "before and after" photos in their advertising to depict "actual results" of drastic color change and an abundance of beautiful highlights are unobtainable with their product.

FALSE & MISLEADING. FACT #3: Due to FACT #1: eSalon's use of the terminology "industry standard" implying the entire professional hair care industry, IS MISLEADING AND FALSE as this statement does not reflect the opinion of the national standard for ALL professional colorists. FACT # 4: eSalon's response does not address the basis of my complaint utilizing FALSE, misleading advertising by offering a "discounted 100% refundable trial" when upon acceptance of the trial, prior to payment, the consumer is offered other numerous add-on products and materials suggested for best results with the trial color. These Add-ons are NOT refundable, nor are any the shipping and handling charges refundable for any items purchased INCLUDING color trial.

FACT #4: eSalon does not address the fact that they use your initial trial purchase of this product via facebook or other social media sites as your personal endorsement/recommendation of their product WITHOUT YOUR PERMISSION ... and then repost their advertisement to your friends and family and their friends and family attaching YOUR UNAUTHORIZED, FAKE ENDORSEMENT/RECOMMENDATION. For REAL reviews: Upon searching the internet go past first few pages to find non-company paid and employee based reveiws.

Amazon is a great place to find REAL reviews. eSalon: There will never be a resolve unless you halt ALL your current unethical business practices and target only the audience that may have SOME positive results - Those with virgin hair, never colored, not desiring drastic color change, not expecting highlights, and without stubborn grays.

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Review
#1038145 Review #1038145 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
2.7
Details
I use to love the color - eSalon review
I use to love the color - eSalon review
I use to love the color - eSalon review
I have been using Esalon since 2015 with no problems until now. For some reason over the past 3 dyes the color is getting lighter and lighter its really weird. Recently I sent a picture and asked that my color be changed to match the color in the picture. I was sent a...
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1 comment
Evy
#1301161

We're sorry to hear your results haven't matched your adjustment requests, and that it has taken longer than it should have to get back to you. It's certainly not our standard of service, and of course we are happy to help.

As we don't have your account info available here, please give us a call toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.

We appreciate your business and we'd be glad to get this sorted right away.

Review
#1017797 Review #1017797 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • On Line Hair Color
1.0
Details
I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
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8 comments
Anonymous
#1618269

@Kate257 Are you dumb ? It's Monica@Esalon.com , it's obviously not going to be directlyatmonica@esalon.com ...

Even Stevie Wonder could have "seen" that one . Dunce !

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Featured
Review
#1070711 Review #1070711 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Product and customer service
Reason of review
Bad quality
Preferred solution
Law suit
Tags
  • hair loss
  • On Line Hair Color
  • hair color
  • Made For You
2.8
Details
I've used eSalon twice. The first time I was very happy with the product and the color, especially the grey coverage. Unfortunately, after the second use I have experienced substantial hair loss. I followed the directions exactly, only applied it for 30 minutes as...
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15 comments
Anonymous
#1811699

I saw my doctor for hair loss following use of my Ecolor subscription. I never dreamed it could be related, but this is the ONLY change I have made. Praying that it resolves itself after discontinuing their products.

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Review
#1032250 Review #1032250 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Quick delivery
  • Grey coverage
Cons
  • Waxy texture in my hair
  • Texture of hair after second application
  • Loss of hair
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • hair loss
4.0
Details
A year ago I would have highly encouraged anyone to try this service. That is no longer the case. Esalon has changed something in their formulation and the color is near impossible to wash out. I have been using their service for years, I know how to use their product,...
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5 comments
Anonymous
#1359046

Same thing happened to me. Thick globs at the roots, felt like my hair had melted and I freaked out.

Had to wash twice with my own shampoo to get it out. Hair looked like limp lifeless sad hair for days. The formula used to be wonderful.

They definietely changed something because it's awful now. Canceled my account with them.

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Review
#1084440 Review #1084440 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Original formulation
Cons
  • Current formulation
Reason of review
Product changed
Preferred solution
Provide an adequate shampoo to remove the product.
I have had long luscious hair my whole life. I used to get my hair professionally colored for years with good results. I wanted to save money so I used esalon for 2 years. The first 1 1/2 was good. Then something changed. I was losing tons of hair. It became like...
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4 comments
Anonymous
#1516557

I'm dealing with the same issue! That's why I came to look at the reviews!

I've been using it for about 6 months and my hair is thinning drastically and what is still there feels like srraw! I'm going to cancel my membership!

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Review
#1133158 Review #1133158 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
3.1
Details
I don't know what happened to my hair, but upon rinsing, the pproduct felt like gummy, STICKY WAX!! I can't get it out!! I couldn't even get it off of my hands?! What do I do????
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7 comments
Anonymous
#1528866

I have the same problem with excessively gummy hair. eSalon has been responsive but they only sent me another order that left my hair even gummier than the first.

I washed it three times the first day and twice the second day and its still really gummy on the lengths (my hair is waist length.) I'll try the backing soda but have little hope that this will work.

Why do thy keep producing a product that is so sub-par? The old formulation was terrific.

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Review
#1238573 Review #1238573 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
1.0
Details
Esalon Hair Color Review
Beware. I ordered and loved my color. 6 weeks later I dyed my hair again and still love the color. But now 3 weeks later, a big clump of my hair on the top of my head came out. About the size of a 50 cent piece. I am devastated. Someone needs to start a class action...
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3 comments
Anonymous
#1299126

This is THE WORST product I have ever used!! Left my hair dull and waxy.

I sure hope I don't end up losing my hair like you did.

Horrible horrible product. My hair won't even DRY with a hairdryer because of the waxy film!

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Review
#1013053 Review #1013053 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
2.6
Details
I used Esalon to color my hair and followed the directions. I was so excited to have a new color and a kit made just for me. But when it came time to rinse I noticed my hair felt like gluey, half-set concrete. I rinsed a lot to get it out but was immediately worried...
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2 comments
Guillaume
#1373277

I want to thank the Director of Customer Service at eSalon for reaching out to me. Although she and I talked we were unable to determine the cause of the hair damage other than the possibility that it had not been rinsed as thoroughly as I thought.

Anyone using eSalon please rinse, rinse and then rinse some more. They are sending me a check to cover the cost of my haircut.

I am pleased that they followed up with me. Sometimes a customer just wants to be heard and that makes all the difference.

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Resolved
Review
#1102285 Review #1102285 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Color results
Cons
  • Having to cut 3-4 inches of my damaged hair off
Reason of review
My beautiful hair is beautiful no more
Preferred solution
Let the company propose a solution

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
All eSalon Contacts

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Latest Question

eSalon Questions
1.8
Details
I wanted to "TRY" the esalon color. It was fine and all, but did not want to commit to an auto ship, so I removed my card number from the saved information and removed my address, took all of the 'stop' requirements, then almost 10 months later they still charged my...
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2 comments
Anonymous
#1266085

Well it's stopped me making an order as there are too many reviews about taking cash even when cancelled.

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Review
#980060 Review #980060 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Doubt i will receive refund and i will also not have product
  • Cancel policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25