eSalon Reviews and Complaints
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Poor cusotmer relations | eSalon review from Seattle, Washington
Update by user Aug 09, 2019
Original review posted by user Aug 08, 2019The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go...
Bad product, bad customer service | eSalon review
Update by user Oct 26, 2018
Company responded fairly quickly and offered me a tip to get the product out (use baking soda!!!!! - I guess anything slightly abrasive would do).
They also refunded my money. However, if this is what it takes to get the product out, it should be supplied as...
- Packaging was nice
- Texture of hair after second application
Bad color | eSalon review
- Customer service was pleasant but non commital
- Product is bad for your hair
Disappointed | eSalon review
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