eSalon Reviews and Complaints
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Poor cusotmer relations | eSalon review
- Ease for home care
Greasy hair | eSalon review
Greasy | eSalon review from Grand Rapids, Michigan
Update by user Oct 23, 2017
I heard from esalon today, and they told me to do a strand test. If I don't like it, they will reformulate for free.
And that would be easy to go, oh they did right by me. But it took 4-5 emails (I lost count) to get them to answer my question about what tones...
- Color variety
- Offered to reformulate but wouldnt answer my questions
- Customer service is robotic or condescending not helpful
- Significant hair loss
- Color results
- Having to cut 3-4 inches of my damaged hair off
- Customer service and their website
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