Colored hair. horribly gummed up, sticky, could not comb through it. called E-salon. informed their gel formula will do this to some customers. after 4 trips to sallys beauty supply, numerous calls to E-salon, clarify shampoo, clarify masque, deep conditioner bagged on...
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3 comments
Anonymous
#1569695

If you bought this product and it ruined your hair ..SUE THEM!

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Review
#1215768 Review #1215768 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality
Loss
$250
The orders was paid but products was not delivered! It meaning stealing ! - eSalon review
The orders was paid but products was not delivered! It meaning stealing ! - eSalon review
My name is Angela Cristescu and I ordered hair coloring products on order # 14582663 from 12.04.2018 and # 10776599 from 6.09.2018. The reference amounts were paid by my bank but I have not received any products yet. I tried to contact customer service but it is not...
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2 comments
Bishop D
#1691766

Email at VICTIMNOMORE1@YAHOO.COM I want to hold these people responsible accountable Did you dispute it with your Bank?

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Review
#1369997 Review #1369997 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$45
Tags
  • Client Service

Bullseye! | eSalon review

4.7
Details
I have had nothing but excellent experiences with this company! They got the color exactly as I have been trying for for the last 3 years! I love it!
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Review
#1509077 Review #1509077 is a subjective opinion of poster.
Product
Esalon Hair Dye
Cons
  • Reading bad reviews
Reason of review
Good quality
Tags
  • On Line Hair Color
  • hair color
  • Made For You
  • Custom Hair Color
1.6
Details
I used the esalon product for the first time after coloring my roots with a store product for the past 10 years. I have medium brown, long hair and touch up my roots at home, in between salon appointments. The product did a poor job of coloring my roots. Worse yet, my...
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Review
#1228645 Review #1228645 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Customer service was pleasant but non commital
Cons
  • Product is bad for your hair
Reason of review
Bad quality
Loss
$16
Preferred solution
Full refund
1.0
Details
I had written an email to the colorist explaining that on my second order I thought I should color my entire head to refresh my ends and not just the roots like they instructed me the first time. The colorist informed me that I had received 2 bottles of hair color the...
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Review
#756973 Review #756973 is a subjective opinion of poster.
Service
Esalon Customer Care
Cons
  • I did not like service from color team
Reason of review
Bad quality
1.6
Details

Update by user Oct 26, 2018

Company responded fairly quickly and offered me a tip to get the product out (use baking soda!!!!! - I guess anything slightly abrasive would do).

It worked.

They also refunded my money. However, if this is what it takes to get the product out, it should be supplied as...

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1 comment
Anonymous
#1617545

This is what happens to me waxy and grease. So thick i can even comb it or dry it. Howver that only last a few days then after a few washes the color is beautifl!

Resolved
Review
#1364604 Review #1364604 is a subjective opinion of poster.
Product
Esalon Hair Dye
Pros
  • Packaging was nice
Cons
  • Texture of hair after second application
  • Result
  • Product
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
Tags
  • On Line Hair Color
I purchased hair color for the first time from eSalon.com. I didn't get the $10 offer for first time buyer. I was charged $26.00, and it cleared my bank 4/10/19. I'VE NEVER RECEIVED THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can we say SCAM?...
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1 comment
Bishop D
#1691762

Forward your complaint to me victimnomore1@yahoo.com Let me know the Best # to reach you at,when you are available to speak witn me and Esalon Sorry this happened to you ,dispute it with your credit card company. VICTIMNOMORE

Review
#1539886 Review #1539886 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund

Greasy hair | eSalon review

2.6
Details
Awful - my hair is all greasy/gummy after washing with shampoo twice. Will not re-buy.
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Review
#1493637 Review #1493637 is a subjective opinion of poster.

Awful feeling hair! | eSalon review

My hair feels coated and I can’t believe how awful it feels! I don’t recommend this product! Help!
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Review
#1543868 Review #1543868 is a subjective opinion of poster.
Product
Esalon Hair Care
Reason of review
Bad quality

Color kit leaves hair gummy, nothing special. | eSalon review

1.3
Details
This hair color isn't cheap and left my hair sticky and gummy, even with repeated rinsing. The colir isn't anything special, no different then any boxed color..I will not buy this again.
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Review
#1482398 Review #1482398 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality