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1 comment

I can’t wash it out! It feels like there is honey in my hair and I have washed it 4 times in 3 days.

So disappointing after a great experience the first time I used this product.

I have been coloring my own hair for almost 20 years and have never had this happen. I have a professional job and I don’t want to go to work with this hair!

Product or Service Mentioned: Esalon Hair Dye.

Reason of review: Bad quality.

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eSalon Verified Representative

We are so sorry to hear of your disappointing experience this time around, especially since you had a great experience with our highly pigmented gel color the first time.

If any residual color is left in the hair after rinsing per the instructions, it may feel heavy and require a little more shampooing and massaging to remove it.

We are happy to help any way we can.

Please email your full name, zip code and email address used to create your eSalon account to (be sure to put ATTN DIrector of Customer Service in the Subject Line) so we can follow up with you, once we have located your account. We hope to hear from you soon.

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