I had placed an order originally to try the product out. and they wanted to auto send, which I delayed until I determined how the product works for me.
I din't care fr it so I CALLED IN to speak to someone since the site was not friendly to cancel the auto-ship/account. They did not make note NOR cancel my account (As per request) and charged my card again and shipped an order out to an address that I am no longer at. (SMART) I called them again when I saw the charge for $24.90 come through my card, and she is crediting me only $19.95 and mentioned something about when enrolling, that if something gets shipped out you are responsible for the shipping. I guess that even goes for when you requested to cancel the account and they reship in error being their own fault - you still have to pay.
I HAVE HAD A FRIEND TRY THIS PRODUCT AND SHE ENDED UP LOSING HAIR - AND FAST.
THIS PLACE SUCKS FOR PRODUCTS AND CUSTOMER SERVICE. - STAY AWAY Worse than WEN care products - much worse
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of esalon customer care and associated monetary loss in the amount of $5. eSalon needs to issue a full refund according to poster's claims.