I have been coloring my hair since I was 15 and am now 45. I've used MANY products over the years and none of them had the chemical reaction like esalon did on my hair.
I followed the directions as explained to the T and made it to the rinse stage. I applied some water and massaged...but then the color literally turned into CEMENT! Waxy and hard! I didn't panic because I know the more you rub, the more likely the product will pull, so I immediately applied the minuscule amount of shampoo they provided, which helped break down the waxy substance.
I rinsed. And then had to apply my own shampoo to rinse. Then repeated (now 3 times) and rinsed. No lie, this stuff was coming out in CHUNKS.
When I thought I had it all out, I got out and started towel drying. Lo behold, MORE buildup was still in there and I had to jump back in to shampoo for a fourth time! What the heck??? I am NO novice at this and after reading reviews, I now see this is an issue for many.
Now that it's rinsed, my hair is heavy, dull and still feels weird. I will say the color is nice tho... lol.
Cancelling and moving onto the other online brand. STAY AWAY!
Product or Service Mentioned: Esalon Hair Dye.
Reason of review: Bad quality.
Monetary Loss: $25.
Preferred solution: Full refund.