Poor cusotmer relations | eSalon review

2.8
Details
This is the second time I have tried Esalon. Just discontinued with them AGAIN for the same reason. Customer relations had to be called as my email was not handled in a timely fashion. Then service person refused to give me 2 kits at the same time though I am going out of the country. That allows them to charge 5.95 for shipping x 2! What a racquet and a pain. Any communication has been a hassle.
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Review
#1767237 Review #1767237 is a subjective opinion of poster.
Pros
  • Ease for home care
Reason of review
send 2 color packs at once!
Preferred solution
I won't be using you guys after a second try with your service being poor; will be stopping my payment to you
2.7
Details
The first 2 times i used the color, it was Great! It was the color i wanted and looked for. Deep mohagony(purple). The 3rd time it was, red... I dont like red. I dent a message, they sent another, red.... you dont know what the color is until you get it on your hair. I...
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1 comment
Evy
#1217601

We apologize that you were disappointed with the results of your recent color orders and that you would like to cancel your service. We’ve reached out to you via private message to discuss our Satisfaction Guarantee and how we can best assist you.

Review
#923659 Review #923659 is a subjective opinion of poster.
Product
Esalon Hair Dye
Reason of review
Bad quality

Esalon Customer Care Review

I was a customer 2 years ago but quit due to price, i was browsing one sleepless night and they turned back on and sent a hairdye to my old address can't a person btowse, i did not order
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Review
#906013 Review #906013 is a subjective opinion of poster.
Service
Esalon Customer Care
Reason of review
Poor customer service
Love the product, hate the customer service and misleading website. Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included...
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2 comments
Anonymous
#1201277

So why are you making a big deal out of a $1.25 brush? Why didn't you save the first one?

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Review
#890013 Review #890013 is a subjective opinion of poster.
Product
Esalon Website
Reason of review
Poor customer service

Poor business practices | eSalon review from Florence, Texas

3.0
Details
I ordered hair color and conditioner. I didn't receive my hair color, but did receive conditioner, in used condition. What an insult! Phone rep was cold and unfriendly. My first time will be my last time. I guess this is what happens when you respond to an ad on Pinterest. Why does this have to be eighty words. That's dumb. I said what I wanted to say, so what else is there. Blah blah yadda yadda whatever the end the end the end the end the end
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Review
#748988 Review #748988 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Bad quality

Contact eSalon Customer Service

Website:
Mailing Address:
1910 E. Maple Avenue
El Segundo, California 90245
United States
Phone:
(866) 550-2424
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