Good customer service customizing hair color. Pleased with packaging.
HOWEVER --After first try, seemed okay, but product difficult to clean from hair. Left waxy, heavy residue. Thought it was just me or an "off" batch. Auto-ship stayed on.
Tried it a second time. Same thing. I just cannot get the residue out immediately; it takes about 2 weeks or a least 5-6 washings! And I only colored the roots the second time, so the waxy residue was left on my roots and weighed my hair down.
It looked unclean for a week! I like the color, but the residue leaves my hair heavy and greasy-looking.
I don't want to use it again. Had better results with Madison Reed so will be going back.
Product or Service Mentioned: Esalon Hair Dye.
Reason of review: Not as described/ advertised.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.
Store Location: 10361 Jefferson Blvd, Culver City, CA 90232, USA